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Gator Chrysler Dodge Jeep
Melbourne, FL
2,346 Reviews
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December 14, 2011
We were greeted by Bill Kaye who immediately understood what we were looking for and introduced us to a Chrysler Town and Country van. He was very friendly and the only complaint we have was that the bo what we were looking for and introduced us to a Chrysler Town and Country van. He was very friendly and the only complaint we have was that the book for use and care was not in the glove compartment of the 2010 Town and Country that we purchased. More
by Teddy O'Grady
Employees Worked With
Bill Kaye
December 09, 2011
SHAME ON ME. I DIDN'T NOTICE WHEN THEY SWITCHED THE NUMBERS ON THE PAPER WORK. I GOT SCREWED. My experience started out very well. They didn't bother me while I was looking at cars. Steve Mazer, NUMBERS ON THE PAPER WORK. I GOT SCREWED. My experience started out very well. They didn't bother me while I was looking at cars. Steve Mazer, the sales guy, was very nice. He let me test drive four different models before I decided which one I wanted. I decided on a 2011 Chrysler 200, Touring edition. It is December. I usually buy a new car in November or December because the new year model has come out and there are usually very good rebates on the previous year models... and I usually buy at invoice price, minus the rebates and incentives. He told me up front that they had $3500 in dealer cash on the vehicle I wanted. This is unusual... they don't usually tell you about "dealer cash". They have to tell you about factory rebates, but "dealer cash" is money they get on the back end from the factory. They can keep it if they want to. So, the MSRP on the car was $22,590. He started by telling me that MSRP minus the dealer cash was $19,090. That sounded ok, but I wanted to go home and research the invoice price on the car. I found that the invoice was $21,720, according to KBB.com. So, subtracting the $3500 dealer cash leaves $18,220. I called Steve back and offered him invoice less dealer cash ($18,220). After some complaining, he agreed to that price. Then, we discussed my trade. It was a 2005 Saturn VUE with almost 200,000 miles on it. According to KBB, it was retailed at $3500 and trade value of $1500. I asked for the trade value of $1500. Steve offered me $500. I told him I would call him back later with a decision. I then posted the car for sale on Craig's List for $1500. I immediately started getting hits for the car. Many, many people were interested in my old car. So, I called Steve back and told him that I was going to sell my car myself. He told me that he would give me the $1500 for my trade if I came in today. To me, this meant that we were going to do the deal at the previously agreed-upon price of $18,220 and he was going to give me $1500 for my trade. I went to the dealership. He had the car ready to go. We signed papers. I had brought a piece of paper on which I had written the numbers for two different cars. I mistakenly compared the numbers on the contract with the wrong car on my piece of paper, so I did not realize that he had switched the numbers on the contract. After getting home and having some time to think about it, I realized that he had actually sold me the car for $19,590 ($500 MORE than his first offer!!!) So, he got $19,590 PLUS the $3500 dealer cash... totaling $23,090 ($500 ABOVE MSRP!!!). There was a $500 factory rebate also, which brought my total cost down to $19,090. Basically, I paid $1370 more for the car than we had agreed on the phone. I received an e-mail from the Business Development Manager asking me to leave a positive review on the dealerrater.com website. I replied, explaining my problem and asking if there is anything they can do about it. I just got off the phone with their sales manager (I didn't catch his name). He tried to convince me that they paid me $1000 more for my trade than it was worth... and that I got a $500 rebate, so that the dealer really only got $18,090 for the car ($19,590 minus the $1000 over-allowance for my trade and minus the $500 factory rebate). That is total xx!!! They got $19,590 PLUS the $3500 dealer cash. The $500 rebate came off my bottom line, so I got that... but he was trying to tell me that the dealership didn't really make that money... as if the dealership is paying the $3500! The FACTORY pays that money to the dealership, not the other way around. Now, the sales guy is sending me text messages. He says he's confused. Unreal. More
by barnabas1969
Employees Worked With
Steve Mazer
December 09, 2011
Gator Jeep and my salesman, Clin Bowen, not only met my expectations but far exceeded them. Clint was very patient with me (I had a hard time choosing), was friendly, and I did not feel any pressure to buy expectations but far exceeded them. Clint was very patient with me (I had a hard time choosing), was friendly, and I did not feel any pressure to buy any certain vehicle; he assured me at every step that he only wanted me to be happy with my purchase. I am elated that Gator was able to keep my payment where I wanted it to be (especially with a brand new Jeep!) and add in additional bumper-to-bumper warranty, which leaves me feeling relieved that I will be covered if ANYTHING goes wrong while I own the vehicle. Gator Jeep will definitely have my business in the future and I will recommend (and already have) them to all my friends! Good job Gator! More
by shellgirl73
Employees Worked With
Clint Bowen
December 09, 2011
Just stopped to look and Chuck was excellent! He was efficient and quick to get us information on a couple different trucks we were looking at. And of course keys so we could test drive it! Very accommo efficient and quick to get us information on a couple different trucks we were looking at. And of course keys so we could test drive it! Very accommodating and we drove away with a great truck! Thanks to Chuck Stupp and Gator! More
by solo1492
Employees Worked With
Chuck Stupp
December 09, 2011
Richie was incredible. He went out of his way to help us. Mike, don't remember his last name, but he was very helpful as well. We would highly recommend this dealership to anyone interested in purchasing a n Mike, don't remember his last name, but he was very helpful as well. We would highly recommend this dealership to anyone interested in purchasing a new vehicle. More
by jgwoodel
Employees Worked With
Richie Infurina
December 07, 2011
The serviced was at the NASA location. I have been dealing with Gator for many years now. They go out of the way to be helpful. i appreciate the integrity of the personnel. dealing with Gator for many years now. They go out of the way to be helpful. i appreciate the integrity of the personnel. More
by C. Cramer
Employees Worked With
Fred and Dan
December 05, 2011
Evryone was friendly and helpful without being pushy. Eddie was a great listener and did not try to to change our minds. He did point out useful options and facts about our proposed vehicle. Stephanie Eddie was a great listener and did not try to to change our minds. He did point out useful options and facts about our proposed vehicle. Stephanie was pleasant and effficient and we went through the whole process quickly and without a hitch- yet she took the time to be sure we understood what we were signing. Eddie also spent time to show us to show us the convenient features of the dealership for service and warranty work. We were very pleased with the dealership and would definately recommend Gator to anyone. More
by gotoff
Employees Worked With
Eddie, Stephanie, "manager"
December 04, 2011
Debbie went above and beyond to help me get my car. She made it happen. Because of her, the usual ordeal of buying a car was a pleasant experience! What a blessing she was/is! made it happen. Because of her, the usual ordeal of buying a car was a pleasant experience! What a blessing she was/is! More
by lkb
Employees Worked With
Debbie Patton
December 04, 2011
George Millirons was our saleperson and he went above and beyond to help make this car buying experience a good one for us especially since we had a bad experience in March of this year when we bought a car beyond to help make this car buying experience a good one for us especially since we had a bad experience in March of this year when we bought a car at another dealership. We will return to Gator the next time we want to buy a car because of this experience we had. Thanks George! More
by dmtme4fun
Employees Worked With
George Millirons
