
Gateway Toyota
Toms River, NJ
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Billy Tilton and his staff are the best start to finish. No xxxxxxxx kind of dealership. Very honest and upfront from the beginning. Definitely will be spreading the word around town about this dealership! No xxxxxxxx kind of dealership. Very honest and upfront from the beginning. Definitely will be spreading the word around town about this dealership! Thank you Chase for making my son so happy with his new ride and helping him set up everything! More
Very nice team at Gateway Toyota. Joe was very nice and patient. The sales manager worked with us to make sure we were comfortable with our deal. Thank you! Joe was very nice and patient. The sales manager worked with us to make sure we were comfortable with our deal. Thank you! More
Our experience yesterday was very pleasant. Our Salesman Ray was very polite and honest as well as Edwin Robles, your Financial Services Representative Our Salesman Ray was very polite and honest as well as Edwin Robles, your Financial Services Representative More
I drove more than 1hr and a half to see a vehicle that was supposed to be available since it was supposed to go on auction the next day. After some waiting at the dealership they said the car had been s was supposed to be available since it was supposed to go on auction the next day. After some waiting at the dealership they said the car had been sold, I said that I called them twice to confirm because I don't live nearby and they answered that I should have come earlier in the day. What type of answer is that? And of course, they blame "the people from the internet" because they don't work at the dealership (????) Then, they offered a car that was over $10,000 more. I explained that it was completely out of my budget. They said we could work something, after some waiting they returned with the printed reports from carfax (that I already saw online) so there was no value added on that and the list of all the repairs they made to the car. After that, they said that the price is even HIGHER because from the published price they add a "conditioning fee' of 2000 and other charges for the work made to the car. I didn't ask for them to make those improvements. All that should be included in the published price. I felt like I was being scammed. This is my first time dealing with this type of practice. I lost 3hrs of my time going back and forth for nothing. The next day I read all the complaints in different sites and I realized I should have read that before I contacted Gateway. At least that was the lesson I learned: avoid dealers with shady practices. More