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36 Reviews of Gateway Subaru - Service Center
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March 14, 2023
I use Gateway for all my service needs. They are very organized & I’m never disappointed with the work they do. They are very organized & I’m never disappointed with the work they do. More
by jagrim
Employees Worked With
March 06, 2023
I showed about 20mins early for my appointment, walked into the service desk and was met by a smiling woman, who took my keys and asked if I would be waiting for the vehicle, and I replied "yes". She poi into the service desk and was met by a smiling woman, who took my keys and asked if I would be waiting for the vehicle, and I replied "yes". She pointed towards a set of doors and said have a seat, we will call you. Approximately an hour later, the same woman came out, and told me my vehicle was ready. Seemed to be a clean squared away shop. Service folks were friendly. More
by RC
Employees Worked With
Service agent, no name given.
February 27, 2023
always helpful and complete the service timely the initial sales transaction was very professional and acceptable initial sales transaction was very professional and acceptable More
by arthensh
Employees Worked With
September 09, 2021
I recently had some detailing work performed as part of a Xzillon contract that I had purchased back in 2018 when I bought my car. When I came for my appointment I was greeted by Joe Kostecki (my original 2 Xzillon contract that I had purchased back in 2018 when I bought my car. When I came for my appointment I was greeted by Joe Kostecki (my original 2018 salesperson) who went over with me what I needed done and he then brought the car to the Detailing Department and brought the car back to me after it was completed. However the story does not stop there. Whenever I come to the dealership I stop by to say hello to Joe Kostecki. He always has time for me and answers any questions I may have. On this visit after he had the car washed he was even drying it off while making sure the work I needed was done successfully. That is true Customer Service. By developing this relationship I know the Dealership and Salesman I will be using for my next car purchase. Kudos to West Virginia Joe who is always friendly, helpful, knowledgeable and always displays true Customer Focus which goes a long way on building a customer relationship!! Thanks, Tony Terracciano. More
by Tony T.
Employees Worked With
March 26, 2020
Great to work with The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I h The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I have been in with my car. Very friendly, helpful and willing to do whatever it takes to get the job done and at minimal cast. Shane is a true professional and a credit to Gateway and Subaru Motors. The team he has behind him are fantastic as well. The work is always done well and in a timely manner. Usually out of there sooner than I expected. Thanks for all of the help and great work. You never want to bring your car in for service but with the service department at Gateway it's a whole lot easier. More
by Bob1
Employees Worked With
Shane
March 23, 2020
Courteous, professional and efficient! The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and bev The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and beverages available.. Thanks you for good service. RJ More
by raymondo125
Employees Worked With
Steve Wergin, Kris Parker
February 10, 2020
Excellent dealership, service is timely, easy to make a reservation for service. Everything about the service is completely explained. After the service auto is washed and returned to owner. reservation for service. Everything about the service is completely explained. After the service auto is washed and returned to owner. More
by william_daly2001
January 24, 2019
Excellent Customer Service I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were ab I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were able to cut and program my key in a short amount of time. What a positive experience with a friendly, courteous, knowledgeable group of people. I just wanted to say thanks Leah, Kris, Shane, and James for you excellent customer service and for getting up and running with a new spare key. Much appreciated!! More
by Jodie
Employees Worked With
Leah, Shane, and James, Steve Wergin, Kris Parker
April 29, 2018
Beware Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "fre Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "free" car wash leaves your car looking worse because it isn't dried More
by walc
Employees Worked With
April 19, 2017
More than satiafactory While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the technician were knowledgeable, friendly and efficient. My car was returned to me promptly, clean and organized even better than when I brought it in. Overall, the visit was pleasant, productive and I am totally pleased and impressed. And, I like the coffee. More
by Joseph Ruscigno
Employees Worked With
Wendy Schiavone, Kris Parker
