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34 Reviews of Gateway Subaru - Service Center
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February 27, 2023
always helpful and complete the service timely the initial sales transaction was very professional and acceptable initial sales transaction was very professional and acceptable More
by arthensh
Employees Worked With
September 09, 2021
I recently had some detailing work performed as part of a Xzillon contract that I had purchased back in 2018 when I bought my car. When I came for my appointment I was greeted by Joe Kostecki (my original 2 Xzillon contract that I had purchased back in 2018 when I bought my car. When I came for my appointment I was greeted by Joe Kostecki (my original 2018 salesperson) who went over with me what I needed done and he then brought the car to the Detailing Department and brought the car back to me after it was completed. However the story does not stop there. Whenever I come to the dealership I stop by to say hello to Joe Kostecki. He always has time for me and answers any questions I may have. On this visit after he had the car washed he was even drying it off while making sure the work I needed was done successfully. That is true Customer Service. By developing this relationship I know the Dealership and Salesman I will be using for my next car purchase. Kudos to West Virginia Joe who is always friendly, helpful, knowledgeable and always displays true Customer Focus which goes a long way on building a customer relationship!! Thanks, Tony Terracciano. More
by Tony T.
Employees Worked With
March 26, 2020
Great to work with The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I h The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I have been in with my car. Very friendly, helpful and willing to do whatever it takes to get the job done and at minimal cast. Shane is a true professional and a credit to Gateway and Subaru Motors. The team he has behind him are fantastic as well. The work is always done well and in a timely manner. Usually out of there sooner than I expected. Thanks for all of the help and great work. You never want to bring your car in for service but with the service department at Gateway it's a whole lot easier. More
by Bob1
Employees Worked With
Shane
March 23, 2020
Courteous, professional and efficient! The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and bev The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and beverages available.. Thanks you for good service. RJ More
by raymondo125
Employees Worked With
Steve Wergin, Kris Parker
February 10, 2020
Excellent dealership, service is timely, easy to make a reservation for service. Everything about the service is completely explained. After the service auto is washed and returned to owner. reservation for service. Everything about the service is completely explained. After the service auto is washed and returned to owner. More
by william_daly2001
January 24, 2019
Excellent Customer Service I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were ab I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were able to cut and program my key in a short amount of time. What a positive experience with a friendly, courteous, knowledgeable group of people. I just wanted to say thanks Leah, Kris, Shane, and James for you excellent customer service and for getting up and running with a new spare key. Much appreciated!! More
by Jodie
Employees Worked With
Leah, Shane, and James, Steve Wergin, Kris Parker
April 29, 2018
Beware Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "fre Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "free" car wash leaves your car looking worse because it isn't dried More
by walc
Employees Worked With
April 19, 2017
More than satiafactory While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the technician were knowledgeable, friendly and efficient. My car was returned to me promptly, clean and organized even better than when I brought it in. Overall, the visit was pleasant, productive and I am totally pleased and impressed. And, I like the coffee. More
by Joseph Ruscigno
Employees Worked With
Wendy Schiavone, Kris Parker
February 09, 2017
Great service experience What a relief, A little about myself. I am in the vehicle service industry and frequent many shops and talk with lots of people and needless to say m What a relief, A little about myself. I am in the vehicle service industry and frequent many shops and talk with lots of people and needless to say my Subaru Out Back is 100% crucial to my work. Although I would normally take my vehicle to Gateway Subaru I thought I would try a place closer to my home as it seemed to be a normal shop and save me some drive time. What a huge mistake, My car was rendered unusable once they were done with what should have been a simple repair. I contacted Kris Parker, service manager at Gateway Subaru service department. At that point Kris and his staff were on it. We went over a couple repair options. My car was completed in timely manner and at a cost effective price. Yes, I'm that guy that's really likes his car and everything about what the Out back offers. Thank you again Kris and to you staff, Keri and Shane. That Thanks also goes out to all the friendly mechanic and sales staff who didn't mind answering any of my questions. Have a great everybody. Brian Alley. More
by LMY OutBack
Employees Worked With
Kris Parker
February 01, 2016
Marvin Graham and the dealership/Gateway subaru/Delmar/MD Gateway has been wonderful to us especially Marvin Graham, our sales rep. He is professional, knowledgeable and nothing is too much trouble. He has be Gateway has been wonderful to us especially Marvin Graham, our sales rep. He is professional, knowledgeable and nothing is too much trouble. He has been very helpful every time we see him. I would surely recommend him as a sales rep to any of my friends or family. Wendy and Renee have been very helpful as well. More
by gracie15atbeach
Employees Worked With
Wendy Schiavone, Marvin Graham, Renee Ennis
