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Gateway Subaru - Service Center

Delmar, MD

4.6
34 Reviews

34 Reviews of Gateway Subaru - Service Center

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January 29, 2024

We purchased our 2020 Forrester on Dec 19 2019 and are very satisfied with our experience the past 4 years, especially the care and assistance from the salesman that surprised us with the owners manual pa More

by Captainlou70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Darling
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Darling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Gateway Subaru responded

Hi Susan, We understand why you feel the window repair was too slow. We are required by the manufacturer to follow a multi-step diagnostic process. The first step is to clean the molding (gasket). If you return with the same concerns, we then follow the next step recommended by the manufacturer. The DCM is a nationally backordered part that is distributed to retailers in very limited supply. Our Gateway team should have been proactive in getting the part released for your repair. We are glad that your concerns with your vehicle were finally resolved. Our team should have better communicated the window diagnosis process and been more proactive in getting the backordered part for your vehicle.

September 13, 2023

The staff are very welcoming and quick to speak to you. The work and customer areas are clean and well cared for. More

by pastorrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Scullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Always great service. Pleasant efficient .Proffessional. Bought the service package when we leased our Ascent. Best idea ever. More

by debbiepfaff52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Edler
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

The entire staff at Gateway Subaru have been extremely helpful, professional, and friendly. I have never had this positive an experience at a car dealership and service center in the past. More

by Mededitor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn
July 11, 2023

Very knowledgeble service writers who go out of there way to satisfy their customers. Service manager very knowledgeable and answers all concerns. A caring and considerate Service Manager. A great crew More

by bobrose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Parker Svc Mgr. The best
July 04, 2023

The best car dealership I have ever used. No pressure they just wanted to know that all my questions were answered and my needs were met More

by dtcretty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

The car was taken into service without much waiting. It was ready within30-45 minutes. I was very satisfied with the quick service. More

by Estee48c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
March 14, 2023

I use Gateway for all my service needs. They are very organized & I’m never disappointed with the work they do. More

by jagrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Darling
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

I showed about 20mins early for my appointment, walked into the service desk and was met by a smiling woman, who took my keys and asked if I would be waiting for the vehicle, and I replied "yes". She poi More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service agent, no name given.