Gateway Subaru - Service Center

They are helpful and take time to listen. I don’t mind waiting because the lounge area is comfortable. I don’t mind waiting because the lounge area is comfortable. More

Made an appointment for oil change/tire rotation, was greeted promptly, waited until service was complete. My car was returned to me in 75 minutes, washed and ready to go. Waiting room was comfortable, greeted promptly, waited until service was complete. My car was returned to me in 75 minutes, washed and ready to go. Waiting room was comfortable, coffee was nearby. More

The people at Subaru are very friendly and they took care in working on my car. The service was done in a timely manner and I like the complimentary car wash. I always go to them for all my service needs. in working on my car. The service was done in a timely manner and I like the complimentary car wash. I always go to them for all my service needs. More

Service was timely, covered all my needs and the car wash was a nice bonus. was a nice bonus. More

Didn’t The problem. A week later I realize that I have a broken head gasket. They should’ve picked that up A week later I realize that I have a broken head gasket. They should’ve picked that up More

Dealership is convenient for my service needs and the service team is very professional from when I walk in the door until my repairs are completed. service team is very professional from when I walk in the door until my repairs are completed. More

Everything went very smoothly, and I was finished quickly. The biggest and most welcome part was the price. I thought it was going to be much more and was surprised when the cost was much less! quickly. The biggest and most welcome part was the price. I thought it was going to be much more and was surprised when the cost was much less! More

ALWAYS A GOOD EXPERIENCE, gREAT SERVICE MANAGER AND SERVICE ADVISORS. THEY CARE ABOUT MAKING THE CUSTOMR HAPPY SERVICE ADVISORS. THEY CARE ABOUT MAKING THE CUSTOMR HAPPY More

We were at Gateway Subaru for routine maintenance, which was completed very efficiently.While there, I asked Joe Kostecki if he could explain some of the features on my 2023 Subaru Forester, since I was ne was completed very efficiently.While there, I asked Joe Kostecki if he could explain some of the features on my 2023 Subaru Forester, since I was never extended that courtesy at the Subaru dealer in Dover,Delaware ,where I had purchased the vehicle.😟 Knowing that his assistance did NOT involve the possibility of a sale, Joe explained fully all the features of my vehicle, and had me “practice” using each until I felt comfortable. He was friendly, patient, and extremely knowledgeable. I felt like I was leaving with a NEW car after his instructions !!! A concerned salesperson like Joe ,I feel ,are the “exception” in customer service, and I intend to highly recommend him and the client oriented atmosphere at Gateway Subaru for ALL our services and purchases. More

Had problems with a battery drain issue since April of last year. Gateway Subaru ordered a new DCM, without charge, and installed it, solving my problem. last year. Gateway Subaru ordered a new DCM, without charge, and installed it, solving my problem. More