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Gateway Subaru
Delmar, MD
904 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new inventory or used inventory online, request more information about vehicles, set up a test-drive or inquire about financing! Our services include trusted Subaru repair and original Subaru parts, to help our customers purchase the car of their dreams.
If you don't see what you are looking for, Contact Us, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions, and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 904 reviews
November 18, 2023
Excellent service from all departments. Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super experience! More
by carljgomolka
November 14, 2023
Excellent customer service! Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway. More
by dibartolomeomaria80
November 09, 2023
Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway More
by Susan
Employees Worked With
November 08, 2023
I had purchased 5 Subaru cars from 1998 to 2018 from another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arr another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arrogant and insulted me.....I then went to Gateway.....on October 25, 2023, in 2 1/2 hours, I had my new 2023 Forester....they were wonderful More
by Barbara
November 06, 2023
Janet was so patient with me. . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were t . i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were the only ones that mattered. She is knowledgable and helpful and yet not intimidating. Like buying a car from your sister! More
by lmkarnish
October 31, 2023
These guys made everything quick and easy. Joe Kostecki and Zach Nagler were wonderful to work with. Joe Kostecki and Zach Nagler were wonderful to work with. More
by hkimes93
October 30, 2023
Easy to do business with. Offer was straightforward and met my needs. Support people and management are terrific. Offer was straightforward and met my needs. Support people and management are terrific. More
by bob
October 28, 2023
Knowledgeable staff,easy to work with. Got the car and color i wanted from another dealer. Smooth Transaction. Got the car and color i wanted from another dealer. Smooth Transaction. More
by phdecanio3
October 24, 2023
The people at Gateway Subaru were a pleasure to work with. Janet Beyer the sales person helped me with all the decisions and and kept me informed about when my car would arrive. Zack Nagler the Bus with. Janet Beyer the sales person helped me with all the decisions and and kept me informed about when my car would arrive. Zack Nagler the Business Manager, walked me through all financial options and found the one that fit my budget. Everyone was friendly and helpful... More
by jsb306
October 21, 2023
Absolutely no pressure and no hidden fees. The dealer offered up an "out the door" price right at the beginning of the process that was reasonable - but they still left room for negotiation The dealer offered up an "out the door" price right at the beginning of the process that was reasonable - but they still left room for negotiation and made a better deal in the end. As I went forward, I felt that everyone I dealt with had an up front honest approach! Well done. More
by Rick
