Gateway Chevrolet - Service Center

Our experience with Gateway has grown worse and worse. This service visit sealed the one star review. For those who did not see our dealership review: when we bought our truck, while signing the final pap This service visit sealed the one star review. For those who did not see our dealership review: when we bought our truck, while signing the final paperwork, the sales team at Gateway allowed a customer WITHOUT OUR KNOWLEDGE take the vehicle we just purchased for a test drive. On that test drive the truck was scratched, and bad. We live 2 hours away but Gateway still made us come back to get it fixed. I had to take time off work to get it done because the paint guy only works 8-3 Mon through Thur. Brought it in, waited. Still can see this huge scratch. All they did was try and buff it out. We are told “that’s the best they can do”. We were told the service manager would speak to the dealership manager to see what could be done. Well, that never happened. It has been 2 weeks and Gateway has ghosted us. More

The attandant was great the wait was horrible 2hrs for oil change, then when it was done paper seat cover and floor cover were not removed from my vehicle? I’m glad I only have oil changes done when it ti oil change, then when it was done paper seat cover and floor cover were not removed from my vehicle? I’m glad I only have oil changes done when it time . More

Went in for recall then got charged for something that was never wrong with vehicle was never wrong with vehicle More

Very quick service. I went in for an oil change. They really took care of me. I went in for an oil change. They really took care of me. More

The reason I gave five stars is Liz. She took great care of the vehicle and me. And all my questions and made it an overall great experience. She took great care of the vehicle and me. And all my questions and made it an overall great experience. More

Really bad service, nobody cares about the customer’s needs, I made an appointment and I didn’t get my service on that date needs, I made an appointment and I didn’t get my service on that date More

Zac was helpful. Kept me informed of what was needed and when it was done. I would recommend the dealership for repairs. Kept me informed of what was needed and when it was done. I would recommend the dealership for repairs. More

The sales rep kept in communication with me while I waited for my car to get re-keyed which was an improvement from the last time I was there. I appreciated that! waited for my car to get re-keyed which was an improvement from the last time I was there. I appreciated that! More

Customer service was great, my tech was friendly and welcoming. Didn't expect a 3 hour wait for an oil change welcoming. Didn't expect a 3 hour wait for an oil change More

Dominick was great - kept me updated throughout process. Love the fact you receive texts as well regarding the work that is being proposed on the car. Great waiting area but wear wam clothes if you plan on Love the fact you receive texts as well regarding the work that is being proposed on the car. Great waiting area but wear wam clothes if you plan on waiting inside! I sat outside - lots of tables to sit at. Overall great experience! More