Gateway Chevrolet - Service Center

I was disappointed in the service I received. 1st of all, I sat in the waiting room for 2 hours and eventually went to Zack’s office for an update of changing the battery in my 2011 Cruze. 2nd… 1st of all, I sat in the waiting room for 2 hours and eventually went to Zack’s office for an update of changing the battery in my 2011 Cruze. 2nd… I was told the current battery was out of warranty and expired and the cost of a new one. I accepted the information and gave permission to change to the battery. After discussing the event with my son n same day, he came up there and discussed why I needed a new battery. The current one was still under warranty and I should have paid only the maintenance to change the battery. Zack confirmed this and I was given a refund for the cost of new battery. I’m upset because I have brought my car up there multiple times for service and wonder how many times I was overcharged. More

Unacceptable wait time for an oil change. I scheduled an oil change appointment and was told that it would take 2-3 hours. I departed from the Service Center over four hours later. I scheduled an oil change appointment and was told that it would take 2-3 hours. I departed from the Service Center over four hours later. More

Very horrible experience and poor service. Went in for an oil change with an appointment. 4 1/2 hours later I got my truck. I decided to wait for it and figure it’ll be like 2 hours max. When Went in for an oil change with an appointment. 4 1/2 hours later I got my truck. I decided to wait for it and figure it’ll be like 2 hours max. When I asked the advisor for any updates. He just said i don’t know, wait for a text. Could have at least showed some empathy or apologized for the long wait time. No point in doing an appointment if it’s going to take so long. Might as well be walk in More

Very good service and very good communication and nice siting area and the people were great siting area and the people were great More

Horrible service! ! Couldn't diagnose my vehicle after having it for 22 days. Towed my vehicle to another Chevy dealer had my car fixed in less than 24 hours. ! Couldn't diagnose my vehicle after having it for 22 days. Towed my vehicle to another Chevy dealer had my car fixed in less than 24 hours. More

Have had several BAD experiences. This last took car home, died on the street. Had to toe back to find out job not done correctly. I haven't had good experiences with Gateway. This last took car home, died on the street. Had to toe back to find out job not done correctly. I haven't had good experiences with Gateway. More

We purchased 2 cars from this dealership and the only part that was above mediocre service, or not down right rude, was the absolute last girl we spoke with handling a service center situation. My husb part that was above mediocre service, or not down right rude, was the absolute last girl we spoke with handling a service center situation. My husband and I will never be back and we will make sure our friends and family are not burdened by the same experience. More

Wasn’t happy that they move all my mirrors and seat all the way back the way back More

Bought a warranty from you when I purchased the truck. Exhaust hanger broke, melted wire. Nothing covered. I was also told you needed the truck for eight days before you could to get it scheduled to be Exhaust hanger broke, melted wire. Nothing covered. I was also told you needed the truck for eight days before you could to get it scheduled to be “looked” at. Why not just give me a date and time? Cody was good and kept me informed. No problem with him. More

Great service and they washed my vehicle including the tire shine on it thank you gate way Chevrolet tire shine on it thank you gate way Chevrolet More