Gateway Chevrolet - Service Center

Sales department is very helpful, as I purchased new truck this year. The service department has always been less than satisfactory, since I began bringing my old truck and my wife’s car in for routine truck this year. The service department has always been less than satisfactory, since I began bringing my old truck and my wife’s car in for routine service. I continue coming back there for service because it’s convenient and I hope that something will change, but every time they continue to disappoint. I have expressed my displeasure more than once and I just get brushed off and get no response from upper management. More

Average at best. You fixed the problem with my newer car (4300 miles) but conveyed no urgency in doing so. That’s disappointing. I had no communication with my ser You fixed the problem with my newer car (4300 miles) but conveyed no urgency in doing so. That’s disappointing. I had no communication with my service advisor for the entire 4 hours I waited. No updates, no progress or lack of progress updates .. nothing. Again, disappointing. Asked me if I wanted the car washed .. said yes .. no wash. This is not a good first trip to your service. It pales in comparison to recent experiences I’ve had at other brands’ service departments in terms of listening, responsiveness and courtesy. I get it that you don’t really care. I don’t care if I ever come back. More

Good explanation of the things you ask, great communication I like it, very recommending to everybody communication I like it, very recommending to everybody More

I get all of my schedule services completed at this location and l am never disappointed. The advisors are friendly and very knowledgeable. location and l am never disappointed. The advisors are friendly and very knowledgeable. More

I would like to thank Gateway Chevy for the great SUV I purchased. I have also used there service center and they're great also. I will continue to take my hard earned money to gateway Chevy because they k purchased. I have also used there service center and they're great also. I will continue to take my hard earned money to gateway Chevy because they know what it means to work hard. Thanks again Gateway Chevy. 5 stars More

You sold me a warranty that does cover "service" or maintenance the wording was wrong snd i would have to pay for my pil changes out of pocket. Not good buisness. Got me in a car sold me a warranty i s maintenance the wording was wrong snd i would have to pay for my pil changes out of pocket. Not good buisness. Got me in a car sold me a warranty i said i didnt want but said it would cover everything and now doesnt... More

This is definitely my go to place. The worst part is the wait, but other than that, I would recommend this place to anyone. The worst part is the wait, but other than that, I would recommend this place to anyone. More

The cost was a bit high, but worth it for the peace of mind. The service itself was prompt and courteous, as always. mind. The service itself was prompt and courteous, as always. More

I worked with Zach from service he is Professional efficient and helpful. Take his time to update me with everything. efficient and helpful. Take his time to update me with everything. More

Cliff my service advisor was awesome. He was very helpful and kept me updated with the process of vehicle. Thank you. He was very helpful and kept me updated with the process of vehicle. Thank you. More