Gateway Chevrolet - Service Center

Acceptable wait time to be greeted and checked in. Greeter and advisor were very friendly. Wait time for service was acceptable. Environment was clean orderly. Greeter and advisor were very friendly. Wait time for service was acceptable. Environment was clean orderly. More

The representative was wonderful. Repairs were done in a timely matter. Willing to work with my extended warranty company if needed. Repairs were done in a timely matter. Willing to work with my extended warranty company if needed. More

My appt was at 8am for an oil change and tire rotation. I was checked in about 8:10am. After waiting 3+ hours I walked to the service associate and asked about my vehicle. He pulled out my keys and paper w I was checked in about 8:10am. After waiting 3+ hours I walked to the service associate and asked about my vehicle. He pulled out my keys and paper work under two other sets of vehicle stuff that had just been sitting there. My vehicle had already been sitting in the parking lot-done. Idk how long I sat waiting for someone to come get me-that didn’t. I was told my vehicle would be washed… it wasn’t. I won’t be scheduling an appt on the weekend again. They take FOREVER!!! And lose track of their waiting guests. Maybe next time ill get a car wash. More

Gateway provided with service for my sedan on a recent visit. Great communication to keep me aware of the condition of a used vehicle that I recently purchased. Addressed of my my concerns and then some. visit. Great communication to keep me aware of the condition of a used vehicle that I recently purchased. Addressed of my my concerns and then some. More

Very clean and professional and very polite and did things in a timely matter and issues things in a timely matter and issues More

No complaints everything done as required all the staff was very friendly and efficient and prompt was very friendly and efficient and prompt More

Really slow this time and it’s still not right I wasn’t happy this time happy this time More

Great customer service from the service department… was very pleased with taking care of an issue and to have my car back sooner than anticipated very pleased with taking care of an issue and to have my car back sooner than anticipated More

4 HRS to change the oil on a car we had an Appointment poor service poor service More

The service on my vehicle was outstanding. Cody provided a clear and concise explanation of the issue, and he efficiently resolved it. Cody provided a clear and concise explanation of the issue, and he efficiently resolved it. More