Gateway Chevrolet - Service Center

There’s no detailed explanation from the diagnostic I paid for $180!! I had to ask but not explained well. paid for $180!! I had to ask but not explained well. More

Worst interaction I have ever had at a dealership and your management sucks. Very rude and non-helpful. Basically said it was my responsibility to get the car fixed and had to use the warranty I pur your management sucks. Very rude and non-helpful. Basically said it was my responsibility to get the car fixed and had to use the warranty I purchased to fix the vehicle which was faulty from day one. Won't ever recommend this dealership or purchase here again. More

Excellent job for the team at the service center to get me in and out quickly. Can’t speak the same for the sales team when I got my truck there. me in and out quickly. Can’t speak the same for the sales team when I got my truck there. More

They take to long for an oil change 4 and half hours when I had an appointment I had an appointment More

all i can say is that they gave me a good quality service and people there are so friendly specially blake friend and people there are so friendly specially blake friend More

Great customer service , always very friendly and great communication. They keep me posted on my vehicle communication. They keep me posted on my vehicle More

Zach Sheldon listens to what I say about the issues I am having and follows up by phone with any follow-up questions and clarifications. i believe all needed work is finished and no unnecessary work is sug having and follows up by phone with any follow-up questions and clarifications. i believe all needed work is finished and no unnecessary work is suggested. Also, pricing always seems fair for the work being done at the dealership. Zach gets an A+++. More

Went in to get my battery replaced, the wait time I was told it would be ready was exactly that not a minute more, that was nice! I also got my car washed! told it would be ready was exactly that not a minute more, that was nice! I also got my car washed! More

I took my Traverse in for a power steering issue. Had no other issues. When I got it back, the AC no longer worked, and the airbag system says it needs to be serviced. Gateway shop said AC was alread Had no other issues. When I got it back, the AC no longer worked, and the airbag system says it needs to be serviced. Gateway shop said AC was already broken when I left it and didn't even acknowledge the airbag complaint I had. They refused to accept responsibility for either. It's strange how they said the AC leaked out all the freon from the "damaged hose" they claimed to have found, yet the note the technician wrote clearly says "freon was RECOVERED from system", as in the freon was taken out. So, which one is it Gateway? Did the freon leak or was it recovered? It can't be both. How are you going to tell me my AC won't hold charge when you took freon out, which means my system had freon? The AC was never recharged otherwise the technician would have written that in his notes. The service manager was very adamant (in his own rude way) that everything that's performed on any vehicle is clearly documented. So according to the notes my freon was taken out, it did not leak out, and my AC was not recharged causing the AC to longer turn on. The notes did not mention anywhere that the airbag system had any problems and that's because neither of the systems had any issues. I paid over $2000 to have power steering pump replaced and 2 motor mounts replaced. The AC system was messed with without authorization. Freon taken out without authorization. Full blown leak search performed. Not once was I asked if I wanted my AC system checked just because the technician felt the AC was not performing to his standards. The air was cold. I didn't have any complaints about it, otherwise I would have mentioned this when I was asked if there was any other issues. Very hard to trust a shop that makes their money off people, especially women, that do not know about cars. You don't need to know about cars to know when someone or some place is trying to play you for an idiot and rip you off. Beware!!! Take pictures of your dashboard and record what you tell your service advisor. Make it very clear to them what exactly you want done and more importantly tell them very clearly you only want the issue you're taking car in for addressed, unless you want them to mess with your car and give you a list of repairs that add up to $6000 like they did to me. Some of those repairs being for damages they caused. Do not recommend you use this place ever! More

Cody Mills in service department was professional and trustworthy. Recommend for and diesel truck repairs trustworthy. Recommend for and diesel truck repairs More