Gateway Chevrolet - Service Center

I had a wonderful experience with Liz. She was great and I would love revisiting to have my car reviewed at gateway Chevrolet. Liz made such a stressful situation easier to manage and expl She was great and I would love revisiting to have my car reviewed at gateway Chevrolet. Liz made such a stressful situation easier to manage and explained everything very clearly and respectfully. I appreciate her attention to detail and attentive customer service. More

The greeting was nice and the service advisor also. He was polite at the beginning and when my car was done. He was polite at the beginning and when my car was done. More

The sales and financing departments were very friendly and made sure that I left happy, satisfied, I had very good service👍 and made sure that I left happy, satisfied, I had very good service👍 More

Great job good customer service take my truck every time for oil changes thank u 5 starts every time for oil changes thank u 5 starts every time More

Honestly the service is okey but not good , because take long time and don't inspect the vehicle very good, and don't recommend any extra service long time and don't inspect the vehicle very good, and don't recommend any extra service More

Customer service was awesome as always. Liz & Robert took care of my needs in a timely manner. My truck was serviced same day and not a day and a half like I was told. Liz & Robert took care of my needs in a timely manner. My truck was serviced same day and not a day and a half like I was told. More

The last two times we’ve had service done at Gateway, it has been subpar. When we took our 2022 Traverse to get an oil change; they didn’t acknowledge that there was an existing recall or that there was a t has been subpar. When we took our 2022 Traverse to get an oil change; they didn’t acknowledge that there was an existing recall or that there was a ticking sound under the hood…so I had to make different appointments for these things that they should have previously acknowledged. During our second service, recall was still not acknowledged and they had to order a part for the “ticking” noise. When we got our vehicle back; it rattles very loud now. We got it back worse! I called our service person; and she conveniently wasn’t available. Still waiting for resolution. More

Excellent service team - very quick, friendly, and thorough. Not much interaction, but I felt reassured they would do a great job. thorough. Not much interaction, but I felt reassured they would do a great job. More

Robert was the absolute best! !! Very kind, explained everything. I can’t say enough about him. !! Very kind, explained everything. I can’t say enough about him. More

I have The VIP car care plan and took my truck in for a “Delivery Detail Freshen Up W/Sealant Application” that’s included with the plan I waited 2 hours for them to give me the truck back only too see the “Delivery Detail Freshen Up W/Sealant Application” that’s included with the plan I waited 2 hours for them to give me the truck back only too see they didn’t clean anything at all. Disappointed is all I can say bad service. A regular car wash does a better job More