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Gateway Chevrolet - Service Center
Avondale, AZ
3,908 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,908 Reviews of Gateway Chevrolet - Service Center
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December 19, 2023
Sales department is great easiest truck I have ever bought. I would recommend buying the vehicle there and not deal with there service department at all. I had a new OEM accessory that wasn't funct bought. I would recommend buying the vehicle there and not deal with there service department at all. I had a new OEM accessory that wasn't functional bought through the dealership. they took it back but could not refund my money they had to get authorization from their vendor. Mind you I bought it from gateway. Was promised a check the week of Thanksgiving and still have not received my refund. I even called John the manager for the service department. I also bought another OEM part that was delivered in unacceptable condition. Still have not resolved that issue either. More
by scottsemail38
Verified CustomerEmployees Worked With
John Sheldon zero atars
December 18, 2023
Salesman Caleb B. was great but after sale experience has been poor. Needed help with a warranty issue. Good luck getting management to call you back. You get transfer was great but after sale experience has been poor. Needed help with a warranty issue. Good luck getting management to call you back. You get transferred to a generic voicemail, over and over. No one ever calls back. I’ve had to physically come to the dealership, multiple times, just to get someone to talk to me. I am actually waiting right now for Andre Burchette to return my call. I’m not holding my breath. As of right now, I would never buy another vehicle from Gateway Chevy Avondale AZ. More
by Giddyup567
December 18, 2023
Brakes are squeaking and was told there is nothing wrong and they will continue to squeak. If nothing wrong why are they squeaking? Very disappointed was told mechanic power washed them which was not done. and they will continue to squeak. If nothing wrong why are they squeaking? Very disappointed was told mechanic power washed them which was not done. More
by novacole13
Employees Worked With
Chandler
December 18, 2023
I’ve had my truck in 2 or 3 times for the same problem. They say they can’t replicate the problem despite me telling them EXACTLY how to do it. They’ve told me the settings were wrong twice yet it still co They say they can’t replicate the problem despite me telling them EXACTLY how to do it. They’ve told me the settings were wrong twice yet it still continues to not work like it is supposed to. HIGHLY DISAPPOINTED. Most likely will take it to another dealer to get it fixed. More
by ifixowies
Employees Worked With
Service
December 16, 2023
Gateway Chevrolet continues to satisfy. I feel at ease with my Advisor, Zach Sheldon. I would like to give an honorable mention to the Parts Department. I feel at ease with my Advisor, Zach Sheldon. I would like to give an honorable mention to the Parts Department. More
by Davis
Employees Worked With
Zach Sheldon
December 16, 2023
Gateways Service department has never failed or disappointed me. This is and will forever remain my dealership…thx Zac disappointed me. This is and will forever remain my dealership…thx Zac More
by STERLING7334
Employees Worked With
Other Employees :
Mr. John Shelton, Dwayne Washington, Trevor Vona
December 15, 2023
As always setting the appointment was simple! Drove in they grabbed the keys, told me 2hr. Took 1hr which was great! Drove in they grabbed the keys, told me 2hr. Took 1hr which was great! More
by reyher725
