Gateway Chevrolet - Service Center

Service kept our truck for over 3 months our 1-year-old truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely r truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely rude to us and told us that they concentrated on the vehicles for preferred customers first. We have bought our last three trucks from gateway, but I guess that isn't enough. I called thee general manager and left messages 3 times, and he never called me back. The customer service at this dealership is awful. When we first took it in they said they would not even look at it for 6 to 8 days and when we asked why the service manager told us we could always have it towed to another dealership if that wasn't good enough for us. Our service advisor Cody tried to keep us updated but he wasn't being given the information in a timely manner. We almost didn't purchase from this dealership because we have had issues with the service department in the past but was told it was getting better IT IS NOT BETTER if anything it is worse. We actually called Don Cummings, sales manager and he was able to get us more answers than the service department did More

Excellent great service very professional professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional More

Very poor experience, three days no call back from service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. More

We purchased our 2019 Silverado at the dealership and have continued to have our vehicle serviced there. Cody is always very courteous and helpful. Thank you have continued to have our vehicle serviced there. Cody is always very courteous and helpful. Thank you More

My 2025 Traverse driver door was damaged while in the service department. My vehicle was in the shop for approximately 30 days, when i finally had it returned, the driver side does not lock. I’m having t service department. My vehicle was in the shop for approximately 30 days, when i finally had it returned, the driver side does not lock. I’m having to return it back to service. Service department stated that when the work was performed service did not connect a certain part, in addition the driver mat & door was dirty left by body shop. More

They are very courteous people and they treat there customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. More

Getting it fixed. Fix will be done in January. This has been broken since delivery. Fix will be done in January. This has been broken since delivery. More

Excellent service! Compassionate customer care. The body shop is efficient and professional. Thank you for your honesty and integrity. Compassionate customer care. The body shop is efficient and professional. Thank you for your honesty and integrity. More

Told me service would be a 3-1/2 hour wait which is already a lot on a Monday. I then waited 8 hours all I got was a sorry and 10$ off. My day was wasted. I would not recommend this service department already a lot on a Monday. I then waited 8 hours all I got was a sorry and 10$ off. My day was wasted. I would not recommend this service department I’ve been going here since last purchase my truck I will be looking for another that can appropriately schedule appointments and cares about their customers time. More

Quick and friendly and in a timely manner. But the phone system when you call in to get to someone in service it just rang and rang and had to call back to the operator and have her put me thr But the phone system when you call in to get to someone in service it just rang and rang and had to call back to the operator and have her put me through! More