Gateway Chevrolet - Service Center

The professionalism that exists at Gateway is greatly appreciated. From the moment you're greeted, the care and knowledge taken with your vehicle, to the moment the service is completed, really does show appreciated. From the moment you're greeted, the care and knowledge taken with your vehicle, to the moment the service is completed, really does show how important the customer and vehicles are. More

Great dealership! Only thing is I didn't expect to pay $190 just to see where my oil leak was coming from (I don't remember consenting to that). I thought it could hav Only thing is I didn't expect to pay $190 just to see where my oil leak was coming from (I don't remember consenting to that). I thought it could have come from last oil change but it wasn't and I had to pay fee to get my vehicle back :( More

I bought a expensive car and after I did I have to many issues with the new car that I got issues with the new car that I got More

Commutation between dealership and gm needs to improve. Dealer had already called me when my part had arrived. Gm called telling me that the part was enroute, so there was some confusion there . Other tha Dealer had already called me when my part had arrived. Gm called telling me that the part was enroute, so there was some confusion there . Other than that service was great. More

Service was great. Easy check in and notification when complete. Service advisor was great to work with Easy check in and notification when complete. Service advisor was great to work with More

dropped my car off for an oil change, same day after I picked up the car I got a message flashing on the dashboard "oil level low". Took the car back in the next day, was told oil was 1/4 low. Not a good picked up the car I got a message flashing on the dashboard "oil level low". Took the car back in the next day, was told oil was 1/4 low. Not a good experience to have the very day you've had an oil change. More

Zack is always good. He does what he says he's going to do. And he is highly responsive. He does what he says he's going to do. And he is highly responsive. More

My advisor Alan was very nice and explained what my car needs were. He was very helpful and answered all my questions needs were. He was very helpful and answered all my questions More

Sales experience was reasonable. Got quick response on internet inquiry. Staff friendly but could be more professional. Pleased with purchase but came away thinking I could have d Got quick response on internet inquiry. Staff friendly but could be more professional. Pleased with purchase but came away thinking I could have done a bit better negotiating price. More

Called in to order recall parts for my vehicle and was told I’d get a call when they arrived. However, I had to call in to check the status and they were in. Then when I went to schedule they couldn’t off told I’d get a call when they arrived. However, I had to call in to check the status and they were in. Then when I went to schedule they couldn’t offer a loaner vehicle stating I'd have to pay. That’s odd considering I didn’t cause the recalls on my vehicle. I was requesting a loaner because the dealership is 45-60 minutes from my home. They then advised me to just go to a closer dealership. If that’s what you call customer service. No thank you. More