Gateway Chevrolet - Service Center

My experience was realistic with time frames and met all of my needs as a customer. of my needs as a customer. More

I’m extremely disappointed with the service at Gateway. My transmission needed repair and was told it would take 15 days. However, it ended up taking over six weeks to complete the work. To make it matters My transmission needed repair and was told it would take 15 days. However, it ended up taking over six weeks to complete the work. To make it matters worse, I discovered the actual repair only took seven hours! The lack of transparency throughout the process was frustrating. I had to constantly follow up for updates. I expected a Gateway to handle repairs efficiently and professionally, but this experience has left me questioning their competence and commitment to customer satisfaction. More

Jenny was my advisor. She informed me of what the would be doing and when my service was completed, she came and found me in the waiting area and walked me through the fin She informed me of what the would be doing and when my service was completed, she came and found me in the waiting area and walked me through the findings of the service. She did a great job!! More

This is the 2nd survey. Please stop. I do not appreciate your word count. Ok Please stop. I do not appreciate your word count. Ok More

I don’t understand why I have to make an appointment for service then leave it there multiple days just for them to look at it. This process is ridiculous! service then leave it there multiple days just for them to look at it. This process is ridiculous! More

The car was beautiful after the detailed cleaning was completed after four years I never knew of this service was available my vehicle looks ready to sell completed after four years I never knew of this service was available my vehicle looks ready to sell More

Poor communication, don’t have a fix just a reset which has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many o has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many occasion I asked-since I was using uber, if I could use it and I could bring it back within a few hours when they were “actually “ ready to look at it-they said it just has to sit in their property or I lose my place in line, foul smell inside when I picked up my dirty truck-was a takeout bag with a left steak- I thought something died. Not sure how no one noticed. Also on my last call to get an update I was told another few weeks so I said I’d come pick it up and take it to a different dealership and I got a call back that it would be looked at the next day??? Finally the only way to actually speak with someone in service was to call sales first. Usually even that didn’t work. Yes and asking for a manager didn’t help. More

My preferred dealer for service. I have always received excellent service and would definitely recommend. I have always received excellent service and would definitely recommend. More

My Service advisor Liz always take great care of her customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrole customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrolet. More

John is fantastic! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! More