Gateway Chevrolet - Service Center

My vehicle needed service as soon as possible a d they wheee able to get an appointment for me with the next few days. Always nice and friendly wheee able to get an appointment for me with the next few days. Always nice and friendly More

Helpful x x x x x x x x x x xx x x x x More

Fast friendly service got the job done quickly and thoroughly. Vicki was great and answered any questions I had. The diagnostics of my truck were sent to me, and I was very pleased with my experience thoroughly. Vicki was great and answered any questions I had. The diagnostics of my truck were sent to me, and I was very pleased with my experience. More

Got my car working right. Unfortunate to hear that Dominick is no longer there. He used to email me the results of the diagnostic test. Didn't get this with the new advisor. Unfortunate to hear that Dominick is no longer there. He used to email me the results of the diagnostic test. Didn't get this with the new advisor. He did call and tell me. He was able to get the car done earlier than scheduled. He was nice but it will take a while to get to working with someone new. More

Got me in and out in really good timing. Made the small wait very comfortable. Made the small wait very comfortable. More

Great service, friendly and fast and even though I didn’t have an appointment they still took my car in and got it done at a decent time have an appointment they still took my car in and got it done at a decent time More

Cliff was great took care of me great great great great great great great great great great great great More

gateway, has lost me as a customer for ever. i had an appointment for an oil change at ten in the morning. I chose to wait because usually it only takes an hour or so, with an appointment. after i had an appointment for an oil change at ten in the morning. I chose to wait because usually it only takes an hour or so, with an appointment. after three hours i decided to go check on the progress and they hadn't even started on my truck. Cliffs explanation was that a lot of people had just shown up when i got there, and it first come first serve even with an appointment. so dont bother making an appointment here, youll wait all day. it too 4 and a half hours for this oil chance and break fuild flush. after i got home that same week i noticed my passanger front tire was wet and there was a puddle on the floor in my driveway. they left a bleader loose and Cliff claime it had worked its way loose. A torque item worked it way loose and soaked my 35 inch tire and wheel and left a puddle on my driveway. Unbelievable. had to have it towed to the dealership at 5 PM spoke to Cliff and he said they take care of it in the morning and that he would call me once it was done. I had an appointment for 11 after speaking to the service department before hand. i waited for that call all day. at 5 PM i called to ask for an update on my truck and Cliff casually said, oh its done, come pick ip up when you're ready. i asked why i didnt get a call... he said we sent you a text, i never got a text. i don't know if this guy is just bad at his job or this dealership is just losing its service quality. who ever drove my truck in and out of the dearler left grease on my steering wheel and on the driver door kick panel. they need to do better. this kind of service is unacceptable More

Provided great service staff was helpful and waiting area provided water . Waiting time could improve . Thank you provided water . Waiting time could improve . Thank you More

Wait time with a appointment is way to long for a battery replacement tech should be a reminder set that customer is waiting so if advisor is busy someone else can get the customer on his way replacement tech should be a reminder set that customer is waiting so if advisor is busy someone else can get the customer on his way More