Gateway Chevrolet - Service Center

Always great service. Zach is always on top of things and prompt with his responses Zach is always on top of things and prompt with his responses More

I Appreciated the customer service and thoughtfulness that Steve & Liz showed me when purchasing the vehicle and the items needed afterwards. that Steve & Liz showed me when purchasing the vehicle and the items needed afterwards. More

I took the car in for 3 things, oils change, shaking, and tire sensors out. They only looked at doing an oil change. He did say they balanced it to “fix” the shaking but it didn’t work and still charged me f tire sensors out. They only looked at doing an oil change. He did say they balanced it to “fix” the shaking but it didn’t work and still charged me for that. When I went to go pick up the car, he told me there was a recall for something with the steering wheel and he would call me the following Friday or Monday when it would get here. I called a week later and he told me that the part was not in and that he would call me when it was. I was called a couple weeks later for the recall part that had came in and to fix the original issue with shaking and tire sensors out because they didn’t do that at the first appointment. They told me what was causing the shaking but we decided to wait to fix it. They did fix the tire sensors but this appointment was made for the recall and they did not do that. After I asked why not he said they didn’t have the part but they had called me the day before and told me they got the part so I brought it in the next day because I have been waiting since February, it is now end of May. Our service advisor seem to have no interest in helping us out or what was going on with the car. More

Cheyanne the service writer was very informative and friendly. Loved how she kept me informed about my service. friendly. Loved how she kept me informed about my service. More

My service was great! I will continue to get my maintenance done at Gateway Chevrolet . I will continue to get my maintenance done at Gateway Chevrolet . More

Upon my arrival the staff received us effectively and informative about our service appointment. The service advisor was attentive and kind. The service was great. informative about our service appointment. The service advisor was attentive and kind. The service was great. More

Great service! Communication is on point Their customer service is great ! I Higley recomend to check them out for your car needs Communication is on point Their customer service is great ! I Higley recomend to check them out for your car needs More

I recently had the pleasure of bringing my car to gateway for service, and I couldn't be more satisfied with the experience. From the moment I arrived, the staff was incredibly welcoming and professional. Th for service, and I couldn't be more satisfied with the experience. From the moment I arrived, the staff was incredibly welcoming and professional. The service advisor took the time to listen to my concerns and provided clear explanations about the maintenance my car needed. The waiting area was comfortable and well-equipped with refreshments and Wi-Fi, making the wait time pleasant. I was particularly impressed with the efficiency and thoroughness of the service. The technicians completed the work ahead of schedule, and my car was returned to me in pristine condition, both mechanically and aesthetically. What stood out the most was the attention to detail and the transparent communication throughout the process. I received regular updates and was given a detailed report of the work done, along with recommendations for future maintenance. Overall, Gateway Chevy provided an exceptional service experience. Their commitment to customer satisfaction is evident in every aspect of their operation. I highly recommend their service department to anyone looking for reliable, high-quality car care. I'll definitely be returning for all my future automotive needs! More

Great service, body shop department and sales! Always spot on and all of our fleet family and commercial needs met or exceeded each visit. Always spot on and all of our fleet family and commercial needs met or exceeded each visit. More

Took my truck in for a warranty repair on the A/C system blowing hot air. They told me it was going to take two days to diagnose and another day for the repair. That being said I paid for a rental truck o blowing hot air. They told me it was going to take two days to diagnose and another day for the repair. That being said I paid for a rental truck out of my own pocket for that anticipated timeframe. That same day they call and say it’s all fixed. Seemed to good to be true and it was. Next day A/C still blowing hot after a $1,000 condenser change (I only paid $100 for my warranty claim) I’m still sweating in my 2021 Silverado because they didn’t care to verify that the truck was completely fixed. I didn’t go to the dealer so I could get a “bandage repair” I’m a very busy contractor and do not have time for these games. More