Gateway Chevrolet - Service Center

Glad you chose us. We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have a We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have an appointment and the estimated wait time was at least 5 hours. He even suggested a couple of restaurants that he thought we would enjoy. Really nice gentleman. A real asset to the company. More

John is awesome! Took my car in for a service. As always, we saw John Sheldon. He took very good care of everything. Let us know of anything that he found that should Took my car in for a service. As always, we saw John Sheldon. He took very good care of everything. Let us know of anything that he found that should be done, but never suggests irrelevant or busy work. He knows what I’m talking about, even if it’s just a noise that I make to describe the problem. Thanks again, John! More

Excellent service The service was excellent and had a pleasurably wait in the customer lounge with their free wifi. The advisor kept me up to date on the service and e The service was excellent and had a pleasurably wait in the customer lounge with their free wifi. The advisor kept me up to date on the service and everyone was friendly More

Bad workmanship and follow through Worst dealer to deal with, worse mechanics and gave me back my vehicle 9 hours and had parts put back on my Traverse that were loose and I have to bri Worst dealer to deal with, worse mechanics and gave me back my vehicle 9 hours and had parts put back on my Traverse that were loose and I have to bring it in to another dealer to see what has to be adjusted or put on the way it should have been. More

Outstanding Service!!! Josh was the first contact I made at Gateway, I came in for some maintenance on the old work truck and wasn't familiar with the dealership at all. Jos Josh was the first contact I made at Gateway, I came in for some maintenance on the old work truck and wasn't familiar with the dealership at all. Josh made me feel welcome and showed me to the exact location needed to service my vehicle. He is extremely knowledgeable and service oriented. It's a good change of pace I've had my fair share of salesmen who just don't care for the customer like they should. Josh was an exception and my next new car will be sold to me my him!!!! Gateway got a great deal with that guy!!!! More

awesome service A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thin A few things that stood out to me was the service department has changed their hours on Saturday's they are open longer which is great, the other thing was for a Saturday morning we went at 6:45 a.m. to be there as soon as we could to get our car in and out, we were not alone with that train of thought, we were maybe 3rd in line there was maybe 2 other lines but the minute those bay doors went up all you saw was the service people/advisor's greeting everyone each car good morning how can we help you today! there was a woman she was a service advisort and she was just smiling at everyone saying how are you, it was awesome! there was so many service specialist saying just doing what they need to do to take care of all the customer's and do it fast. We work directly with the same service advisor Robert Hernendez he always goes above and beyond to help us get us in and out fast. I believe in good customer service I work in the customer service industry and it's hard to come by now a day's and when you get good service I feel the person and the company need to be recognized in this case on a Saturday morning at 7 a.m. that whole service department was awesome! More

DO NOT TAKE YOUR VEHICLE TO THEM FOR SERVICE THIS IS A WARNI We dropped our vehicle off on a Friday for service work under warranty. We got a call Tuesday and picked up Tuesday evening and noticed the console in We dropped our vehicle off on a Friday for service work under warranty. We got a call Tuesday and picked up Tuesday evening and noticed the console insert is missing. Talked with Tyler our service guy and he states that the technician had no reason to take it out. Then has the nerve to ask if we are sure it was there to begin with. We had a coffee cup in the holders as well as a sprite. And those were shoved back in on top of the wires. Going on Thursday they are saying that the guy who drove it in from the parking lot said it was missing when he drove it in to get serviced. So now here we are with lying service men and no console insert for our vehicle. Its a fricken shame you can't trust the dealership to service your vehicle and have it come back with everything in tact. We will not buy from them again. More

Zeal goes away after the sale. I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, I wish I would have gone to any other dealer in the valley, I am struggling to find any redeeming quality in this dealership,... Little to no respect, (unless calling me sir counts). I have had my 2016 Silverado for 4 weeks now, and out of that 4 weeks the service shop has had it 10 days and still counting, they seem to be more concerned in getting the loaner car back than fixing my truck or returning my calls. I have gotten GM involved in a resolution but is still pending. More