Gateway Chevrolet - Service Center

Great Customer Service on purchase of Luggage Carrier Because the cross bars on my 2018 Suburban would not accommodate mounting of my Rocketbox Car-top Luggage Carrier, I had to purchase a new one. I che Because the cross bars on my 2018 Suburban would not accommodate mounting of my Rocketbox Car-top Luggage Carrier, I had to purchase a new one. I checked with GM about using my Loyalty Points and got vouchers to use to discount the significant price of a new one. I called Jesse in Parts and he found the carrier that would fit the Suburban. Miguel in Service coordinated the installation, and John in Service installed it and showed me how to put it on and take it off. And thanks to the people at the Cashier's desk for taking my GM Loyalty Points vouchers and getting me $135 off the price! I am a very happy customer. Jim B. Phoenix, AZ More

Ordered online parts for dealer install I ordered online parts on monday and got the parts in to the dealer by the end of the week and got an oil change done on saturday and the dealer was a I ordered online parts on monday and got the parts in to the dealer by the end of the week and got an oil change done on saturday and the dealer was awesome and got the parts installed the same day as the oil change and saved me tons of time and extra trips. I very much appreciate the work done. More

Warranty disappointment I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and d I purchased my 2015 Colorado in May 2015. It has been an excellent vehicle. Like all machines, it eventually needed a repair. The battery leaked and damaged a battery cable. The cost for this service was about $800.00. I was glad that I had the extended warranty, or so I thought. At the time I purchased the truck, the salesman and the closing agent told me that the warranty was bumper to bumper and covered most things for five years. Not true. (I believed them because that is how it worked on most vehicles I have purchased.) I wish that I had stopped the sales processed and challenged the extended warranty. $4000.00 is a lot to spend on something that won't do what is promised. I am grateful to Neo and the others who worked to do their best for me. Apparently Chevrolet no loner provides factory warranties, only third party. Not much could be done. I appreciate their efforts. Had I been told the truth about the warranty, I might have spent that four thousand dollars on a higher trim level or accessories. The employees whom I worked with were gone from the dealership shortly after I bought the vehicle. So the only thing left is the lesson. Telling the customer the truth is always best for everyone. Thank you for listening. Ed Daugherty More

did not complete When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. When we brought the car in for service one of the issues we wanted service to look at was a stutter when accelerating, they did not. More

last time i take my car there not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else not worth my time to write why never taking my car there if my maintanence contract is not honored somewhere else i rather pay somewhere else More

Great service advisor I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. I can get my veh serviced anywhere, I go to Gateway because of my service advisor, Robert. Always responsive and gets the information I need. More

Service Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. Good service and professional from the beginning to the end. Also very friendly and courteous . That’s way I always take my vehicles to this place. More

Regular Service Appt Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of a Robert Hernandez is always knowledgeable and helpful getting my vehicle taken care of. If I have a problem he always makes sure it is taken care of as soon as possible and is always friendly. More

Great service rep Over all the service was great and so was the price. Very friendly and everything was done with good time. I will continue to get my service on my car Over all the service was great and so was the price. Very friendly and everything was done with good time. I will continue to get my service on my car at this location. More

PM service Was very pleased, as always. Have been coming to see John Sheldon in service for 12 years or more. Easy process, never a problem. Thank you Was very pleased, as always. Have been coming to see John Sheldon in service for 12 years or more. Easy process, never a problem. Thank you More