Gateway Chevrolet - Service Center

Disappointed Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me Oil change and had appointment at 830 car was not started until 930 or so , was disappointed they didn't even come and tell me More

2 visits, 2 disappointing outcomes I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting I first came in after purchasing my used vehicle to install my window tint. It seemed like they forgot about me since it took 5.5 hours of me waiting for it to be completed when I was originally told it would be no more than 2 hours. Then I came in for my first certified preowned oil change with an appointment and let me advisor know I was waiting for it. 2 hours later I ask for an update and hear nothing. Car wasn’t done until 3 hours after drop off. I have work at a service center before and 3 hours for an oil change with tire rotation is unacceptable. I will not be back for my 2nd free oil change. More

Poor customer service I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found ou I was advised of an hour wait time. Took 3 1/2hrs to fix. I had made plans that I had to cancel. No one checked on me or gave me any updates. Found out that it was going to take longer once I asked for an eta. A courtesy, “sir, we apologize for the delay. We are looking at 3 hrs wait time” or a “sir, would you like some water while you wait”, would have been awesome. Definitely looking at other options for service and future vehicle purchases. More

Great service Took my vehicle in for its 1st service and it was great. Thank you John Sheldon for taking great care of my Silverado and me. Took my vehicle in for its 1st service and it was great. Thank you John Sheldon for taking great care of my Silverado and me. More

Warning light and oil change Service was done well but did have to leave the vehicle all day. Wasn't done until right before closing. I guess the cat wash was not working a little Service was done well but did have to leave the vehicle all day. Wasn't done until right before closing. I guess the cat wash was not working a little frustrating since I work alot of hours and time is hard to come by. Would of been nice to pick it up nice and shiny. More

Review of work done my 2018 Malibu Robert did a great job in trying to find the problem to car. Unfortunately it is an intermittent thing and didn't act up while in his care. Robert did a great job in trying to find the problem to car. Unfortunately it is an intermittent thing and didn't act up while in his care. More

Bad experience Went in for a check engine light issue . And received my truck with a cracked windshield. Also as soon as I drove off the lot the check engine light c Went in for a check engine light issue . And received my truck with a cracked windshield. Also as soon as I drove off the lot the check engine light came back on. I will no longer take my truck to gateway for service. More

Passing the buck I had a problem with my radio cutting out. What vehicle was left at service department on late night drop off I describe the problem. When service tec I had a problem with my radio cutting out. What vehicle was left at service department on late night drop off I describe the problem. When service tech called me the next day. The first words out of his mouth were your car is out of warranty. It was out of warranty two weeks ago. But I wasn't asking for anything to be fixed under warranty. This is the kind of attitude I've had every time going to Gateway. More

Awesome Always good Friendly customer service always inspects my truck thoroughly and service it always recommends on what trucks needs or will be needing.. R Always good Friendly customer service always inspects my truck thoroughly and service it always recommends on what trucks needs or will be needing.. Robert Hernandez and John Skelton are amazing guys.. More

Cambio de aceite John always have a great customer services, I like to bring my truck every time need services or we need some parts for the truck John always have a great customer services, I like to bring my truck every time need services or we need some parts for the truck More