Gateway Chevrolet - Service Center

Never go here for service Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy Go anywhere else, these guys are the worst. Parts are cheap, I will return to imports. Had parts changed here would rather stick to my midas or speedy. More

We got a recall notice on our Trailblazer having to do with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between with a switch in the door. Since we were new to the area, we tried the closest dealer/shop, Gateway. The service bulletin said it would take between 20 minutes and 1 hr-45. We called and made an appointment and the rep said allow 3 hrs. Several days later my wife took the car in. After 2 hours, they said they had to replace the switch but did not have any in inventory, so my wife came home. The driver door then did not lock with the fob and the windows can't be controlled. I can't figure out how they can set an appointment and not have a replacement part in stock. Several days later, we were driving by, and ask when they would have a new switch in stock. The rep called Parts and was apparently told they had one in stock. The rep told us he would have it done in 30 minutes or less, so we went to the waiting area. After 45 minutes, I went to see the rep and he said he found out that they did not have the switch in stock, again, and he found that out 30 minutes earlier. Didn't bother to tell us. We would probably still be there if I hadn't asked. The service manager was at lunch (2:30) so I complained to the warranty manager. He said he would have the service manager call me. Never got the phone call. We left and will never go to Gateway ever again. Time to find another Chevy shop, maybe further away, but hopefully they are managed better and can fix the recall issue. More

It is great to work with a dealership that believes in customer care again. I have been dealing with service departments for over 35 years and Eddie Goodwin and his team of service writers and mechanics customer care again. I have been dealing with service departments for over 35 years and Eddie Goodwin and his team of service writers and mechanics are the best i have worked with. They keep you informed, they get the work done the first time and they treat you with respect. I have been dealing with Gateway Chevy's service department for over 6 years and they are the best in the Valley. Keep up the great work. I will tell all of my freinds to come to Gateway for service and to purchase a vehicle as well. More

Took our Pontiac Bonneville in for a brake issue. Needed pads, Rotors etc. However, while working on the vehicle, the service department also noticed that a hub bearing was going bad. The fact that they too pads, Rotors etc. However, while working on the vehicle, the service department also noticed that a hub bearing was going bad. The fact that they took the extra time to look past the initial repairs and make sure to inspect other important safety componants is only one of the many reasons why they are the best! This cost me more money to get repaired but could have possibly saved the life of a loved one. (In our car or another) You cannot put a price on safety... Thank you Eddie and the great folks at Gateway Chevrolet! More

I am very please with this service department because they are committed to their word and do what they say they are going to do. They worked very hard on my vehicle to get it fixed on time. Whenever I h they are committed to their word and do what they say they are going to do. They worked very hard on my vehicle to get it fixed on time. Whenever I had a concern I was met with encouragement by the staff. I always knew what was going on with no surprises and with the amount of time they spent on my vehicle I know they could have charged me a whole lot more. Thank you! More

Awful Service, the first time they forgot to tighten the Awful Service, the first time they forgot to tighten the battery connector the next morning NO START... the second time I took my vehicle there, Awful Service, the first time they forgot to tighten the battery connector the next morning NO START... the second time I took my vehicle there,after the repair were done, they sent a driver to pick me up at home and he was entering address in his GPS while driving scarry ride... picked up my vehicle dirty because they didn't wash it, and the next morning for the second time NO START battery cable no tighten again....this was my last time there. I will keep going to Lunds Cadillac and have a good coffee and bagels or may be some ice cream (free) while waiting. More

Now I know why I had a bad vibe everytime I went. I went in the other day for an oil change and my service rep, George, came back with a list of at least 5 things that were wrong with my car. Out of all of in the other day for an oil change and my service rep, George, came back with a list of at least 5 things that were wrong with my car. Out of all of them the only thing I could afford at that moment was the air filter change. I stopped calulating in my head the "around" repair total when I reached $600 dollars (not including the diagnostic fees) and making it sound like it was urgent I had these repairs done. Among the repairs listed were coolant leak, oil leak, break fluid flush, and my breaks were worn. What made me seriously doubt him were the fact that I just changed my breaks 2 months ago and Ive never had any kind of fluid stains in my driveway, I go days without driving it and my driveway is clean from drip stains. So yesterday I take my car to Nutek Auto (on Central and Hatcher) who several of my co-workers trust their cars with and had Tony (the owner) inspect it (for free). I didnt tell him what Gateway Chevy had found. Tony did come back saying I had a very tiny leak in the rack and pinion (something Gateway did not list in the repairs) but told me its something I had time to save up for since it was an expensive repair. He told me what to expect and what to look for when it got to the point of absolute repair. I showed him what Gateway had listed and he said everyone of those things were in good condition. I will never step foot in Gateway again. Oh and Gateway's receptionist had a major attitude problem. She was very short and didnt look at you when asking her for help. More