Gateway Chevrolet - Service Center

Very happy John Sheldon looked after our vehicle, as always. John is always awesome to deal with - very personable and knowledgeable. Calls to receive authorizat John Sheldon looked after our vehicle, as always. John is always awesome to deal with - very personable and knowledgeable. Calls to receive authorization, and provide explanation, prior to performing the work. Thank you, John. More

Oil & Filter change Invoice says service included Tire rotation (tire rotation was not done) now I'm not sure if Battery, Brakes, Tires, Wipers, Belts, Hoses, were inspec Invoice says service included Tire rotation (tire rotation was not done) now I'm not sure if Battery, Brakes, Tires, Wipers, Belts, Hoses, were inspected. More

Continued mistakes from the same person Robert, without fail, continues to miscommunicate the truth and/or reality of time frames, costs, etc. I can't be the only customer. Retraining/fired. Robert, without fail, continues to miscommunicate the truth and/or reality of time frames, costs, etc. I can't be the only customer. Retraining/fired. More

Why make an appointment? After making an appointment days in advance and advising the service department upon arrival that I would be waiting for the vehicle it was THREE HOUR After making an appointment days in advance and advising the service department upon arrival that I would be waiting for the vehicle it was THREE HOURS AFTER the appointment time they finally took the vehicle in for a basic oil change. I will NEVER bring any vehicle here. More

Glad you chose us. We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have a We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have an appointment and the estimated wait time was at least 5 hours. He even suggested a couple of restaurants that he thought we would enjoy. Really nice gentleman. A real asset to the company. More

John is awesome! Took my car in for a service. As always, we saw John Sheldon. He took very good care of everything. Let us know of anything that he found that should Took my car in for a service. As always, we saw John Sheldon. He took very good care of everything. Let us know of anything that he found that should be done, but never suggests irrelevant or busy work. He knows what I’m talking about, even if it’s just a noise that I make to describe the problem. Thanks again, John! More

Excellent service The service was excellent and had a pleasurably wait in the customer lounge with their free wifi. The advisor kept me up to date on the service and e The service was excellent and had a pleasurably wait in the customer lounge with their free wifi. The advisor kept me up to date on the service and everyone was friendly More

Bad workmanship and follow through Worst dealer to deal with, worse mechanics and gave me back my vehicle 9 hours and had parts put back on my Traverse that were loose and I have to bri Worst dealer to deal with, worse mechanics and gave me back my vehicle 9 hours and had parts put back on my Traverse that were loose and I have to bring it in to another dealer to see what has to be adjusted or put on the way it should have been. More

Outstanding Service!!! Josh was the first contact I made at Gateway, I came in for some maintenance on the old work truck and wasn't familiar with the dealership at all. Jos Josh was the first contact I made at Gateway, I came in for some maintenance on the old work truck and wasn't familiar with the dealership at all. Josh made me feel welcome and showed me to the exact location needed to service my vehicle. He is extremely knowledgeable and service oriented. It's a good change of pace I've had my fair share of salesmen who just don't care for the customer like they should. Josh was an exception and my next new car will be sold to me my him!!!! Gateway got a great deal with that guy!!!! More