Gateway Chevrolet - Service Center

Simple Oil Change We bought the lifetime oil change/tire rotation package. This is the 11 oil change we have brought the car in for and EVERY single appointment has bee We bought the lifetime oil change/tire rotation package. This is the 11 oil change we have brought the car in for and EVERY single appointment has been screwed up one way or another. We had to recently purchase a new set of tires for the car and I fully believe because the tires were never rotated when requested. Several times I had to take the car BACK because the paperwork said they couldn't find the key to the tire locks. This time my daughter brought in and after close to 2-1/2 hrs I called and asked why the car wasn't done -- 2 minutes later someone came out and said the car was done. My guess is the car sat and no one let her know. In addition, one of the caps to the wheels was missing -- seriously how hard is an oil change - can we get the car back just ONCE with the service being done correctly. We ended up pulling a cap off of a spare tire we had at home -- doesn't completely match but at least it is not missing!! I would NEVER trust this service center for anything and am trying to see if I can transfer my lifetime oil package to another Chevy dealer. More

Awesom customer service Always take my car to Chevrolet gateway for service, becouse their quality work and reasonable prices Every one is friendly and their waiting room i Always take my car to Chevrolet gateway for service, becouse their quality work and reasonable prices Every one is friendly and their waiting room is comfortable More

Great customer service I always get great auto service and customer service. Never pushed to pay for something I don't need and always made aware of the discount coupons on I always get great auto service and customer service. Never pushed to pay for something I don't need and always made aware of the discount coupons on the website. More

Awsome! customer service I, Purchased my Silverado back in November of 2015. Gateway Chevrolet is the only place I've taken it to for service they are my local dealer. Each ti I, Purchased my Silverado back in November of 2015. Gateway Chevrolet is the only place I've taken it to for service they are my local dealer. Each time I come in for service or any repairs I'm greeted with a smile and a hello from the service department staff. John Sheldon is my service rep and he does an outstanding job. Even though I receive notice in the mail about any recalls or anything that pertains to my vehicle John's always there to make sure I'm fully aware of what's going on with my vehicle. John is a great asset to your service team. More

Great Service was great and quick I will recomend to a freind. Everybody is real freindly. I wilk keep taking my car for service all the time. Service was great and quick I will recomend to a freind. Everybody is real freindly. I wilk keep taking my car for service all the time. More

Awesome service Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. Robert is always helpful and knowledgeable. He always makes sure everything is taken care of and the correct service is always performed on my car. More

Equinox servicing Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John g Great service as always with John Sheldon. He is primary reason we service the vehicle at Gateway. Every time we bring one of our two cars in John greets us with a smile and always keeps us informed of this status when the vehicle might be ready. John has our ultimate trust.. He always tells us what is needed to be done and we have the ultimate faith in his judgement. More

Could have been better No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to No communications or explanations Never actually is the time they say Employees don’t know other employees names Not very kind when it comes to help More

Fast and friendly, very organized and professional. I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my ca I always get great Service from the friendly staff at gateway Chevrolet. The facility is clean and I always have fast serviceI can always trust my car with gateway Chevrolet. More

Awesome I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad bu I bought my car here 5 years ago and have been using their service center the whole time. In the beginning i had a couple service guys treat me bad but they are no longer there. I work with Robert Hernandez and he is always kind and courteous and thinks of his customers first. He makes sure we are happy when we leave and always returns calls. As long as he is there i will continue to bring my car to him. My family also uses the service center and deals with Robert. More