Gateway Chevrolet - Service Center

My transmission failed within a few hundred miles of being serviced at this dealer. My vehicle is currently at a dealer in Flagstaff (180 miles away) having the transmission replaced. $7,000 repair. In being serviced at this dealer. My vehicle is currently at a dealer in Flagstaff (180 miles away) having the transmission replaced. $7,000 repair. In addition I was mid-quoted the price of the original transmission service and had to wait for 1 hour to speak to the service manager. I am a very disgruntled customer. More

Service was fine, waiting area pleasant and clean. However was told it would be about an hour for oil change and actually took over three hours. However was told it would be about an hour for oil change and actually took over three hours. More

The communication was extremely poor. My vehicle was there 2x in 2 months for the same issue and both time they kept my vehicle over a week. I had to call them for updates and return ca My vehicle was there 2x in 2 months for the same issue and both time they kept my vehicle over a week. I had to call them for updates and return calls took over a day. Most likely will not go back. More

I’ve been taking my vehicles there for the last few years and it’s just continuously great service from the drop off to the pick up. Great customer service all around. and it’s just continuously great service from the drop off to the pick up. Great customer service all around. More

All on the money they are real professionals when it comes to getting your vehicle serviced. Let you know what's going on from the time you drop off until you pick it up. Would recommend them to everyon comes to getting your vehicle serviced. Let you know what's going on from the time you drop off until you pick it up. Would recommend them to everyone. More

Vicki is my favorite! I really can’t express how grateful I am for her and her team. She goes above and beyond every time. Give her a raise or a huge bonus. She deserves i I really can’t express how grateful I am for her and her team. She goes above and beyond every time. Give her a raise or a huge bonus. She deserves it! More

I got my second truck from them. I have always gotten my service on my truck from them. Liz from service has been my service coordinator since my first truck. Best service department I have always gotten my service on my truck from them. Liz from service has been my service coordinator since my first truck. Best service department in Phoenix. More

Customer service is bad, no sense of urgency. The second time was better after complain. A new part the first time didn’t work had to go back to get it fixed. The second time was better after complain. A new part the first time didn’t work had to go back to get it fixed. More

Great service on my truck and great customer service as well. I’d definitely go back for my next service well. I’d definitely go back for my next service More

The vehicle was ready when promised. Very friendly and helpful staff. zach ia awesome! Thanks! Very friendly and helpful staff. zach ia awesome! Thanks! More