Gateway Chevrolet - Service Center

Blue Blazer 2019 Had problems with 5 day old Blazer on return to PHX, waited 5 hrs @ rest stop on I-10 for OnStar/Chevy road side service. Once dealership got at Servi Had problems with 5 day old Blazer on return to PHX, waited 5 hrs @ rest stop on I-10 for OnStar/Chevy road side service. Once dealership got at Service was prompt & complete. Great service rep John Sheldon took care of our needs. More

Great service John is always knowledge and friendly kept me updated on the status of my vehicle . If we called him he returned our calls and always answered our que John is always knowledge and friendly kept me updated on the status of my vehicle . If we called him he returned our calls and always answered our questions. More

Great Service! Great service! I would recommend this place to everyone. The staff is very friendly and they are not pushy on sales or other services thanks! Great service! I would recommend this place to everyone. The staff is very friendly and they are not pushy on sales or other services thanks! More

Horrible I don’t appreciate the way my vehicle was returned to me and I would not recommend gateway at all. My vehicle was filthy upon return I don’t appreciate the way my vehicle was returned to me and I would not recommend gateway at all. My vehicle was filthy upon return More

Miguel was awesome Best service advisor I have ever deal with he was friendly and very helpful I would recommend this place to anyone I will be going back. Best service advisor I have ever deal with he was friendly and very helpful I would recommend this place to anyone I will be going back. More

Trusted advisor I have a trusted advisor who has been taking care of my family for a number of years. I can call him and get his honest advice . I have a trusted advisor who has been taking care of my family for a number of years. I can call him and get his honest advice . More

Issue with oil change warranty I went in for a basic oil change that should still be covered by GM “till 24k some miles” the service advisor said I typically would only be allowed o I went in for a basic oil change that should still be covered by GM “till 24k some miles” the service advisor said I typically would only be allowed one. Got my oil change was charged service advisor stated there were no more free oil changes once again. I called Chevy corporate and they checked only to tell me I should still have two oil changes for free, I reached out to jeremey left a voice mail and did not hear back. I hope someone can get back to me about getting a refund or something. More

Service Friendly Appointment is on time. Efficient.. Greeted when you arrived and offered water. Waiting area is pleasant and comfortable. Happy with al Friendly Appointment is on time. Efficient.. Greeted when you arrived and offered water. Waiting area is pleasant and comfortable. Happy with all around service.always. More

Get your system correct My mother and I have two separate cars that we bring to this service center and yet you cannot seem to get our information correct. When I take my car My mother and I have two separate cars that we bring to this service center and yet you cannot seem to get our information correct. When I take my car in, it gets put under my mothers name (which you even mixed up our middle names) and when she takes her car in you have it under my name. I have spoken up about this issue several times and yet no one has taken any initiative to fix any of it. Only I purchased my car at this dealership, and every time we come in we put our correct information in but your system messes it up and it’s very annoying. If I didn’t have a warranty with this dealership I would take my car elsewhere. More

It was a technical issue that put me in panic So I just call and explain the issue to my dealer who told me to walk in without a scheduled appointment. The problem was fixed in three hours So I just call and explain the issue to my dealer who told me to walk in without a scheduled appointment. The problem was fixed in three hours More