Gateway Chevrolet - Service Center

I literally hate this place. I hate Gateway Chevrolet with every fiber of my being. Sales and Service are both horrible. On my last visit I brought my vehicle in for routine oil c I hate Gateway Chevrolet with every fiber of my being. Sales and Service are both horrible. On my last visit I brought my vehicle in for routine oil change and to have them service the malfunctioning back up camera. When I went to pick up my vehicle the "Service Rep" that my vehicle was assigned to had a line of about 5 people waiting to pick up their vehicles. The Service Reps in the offices on either side of him had no customers waiting. One of those Service Reps was sitting at the desk playing with his cell phone. When was my turn to see my Service Rep I asked him if it was against the rules or something for those other two Service Reps to come over and help him. My Service Rep said "no, it's not against the rules". Additionally their were at least 2 "managers" hanging out xxxxxxxxxxxx in front of the building seemingly oblivious to this growing line. A few days after my oil change the "change oil soon" alert started occurring in my vehicle. Apparently it was too much to expect them to have reset that at the time of the oil change. And the "fixed" malfunctioning back up camera now occasionally stays activated while the vehicle is in forward motion. And it prevents the use of the radio or any other touch screen function. Thanks Gateway that was a huge improvement (not). More

Customer Service Outstanding From the moment I pulled up to the time I left was great polite service. Service Associates are friendly and helpful also every Gateway Employee was From the moment I pulled up to the time I left was great polite service. Service Associates are friendly and helpful also every Gateway Employee was smiling. More

Not satisfied I took my clean truck to an arrangement and they handed it to me dirty and they told me to wait longer because the person in charge did not give me my I took my clean truck to an arrangement and they handed it to me dirty and they told me to wait longer because the person in charge did not give me my keys without any explanation More

Service department. I had a tire blowout in the freeway. Brought my truck in right away and John Sheldon took care of me right away. Replaced the tire and got me on my wh I had a tire blowout in the freeway. Brought my truck in right away and John Sheldon took care of me right away. Replaced the tire and got me on my why. John is by far the best service advisor at Gateway. I will always take my Silverado to Gateway for all my servicing. I have never had a bad experience at Gateway. I have bought two Silverado’s from Gateway and I will be a life long customer. More

Saturday service Service department is always friendly and willing to help. I had an appointment on a Saturday morning not knowing everyone else was trying to get the Service department is always friendly and willing to help. I had an appointment on a Saturday morning not knowing everyone else was trying to get there service done as well. Not only was the service taken care of they also took care of a few recalls that I didn’t know about. Everything was under warranty and was taken care of In a timely matter. More

Good experience I have been a customer of Gateway Chevrolet for years. Recently I went in for an oil change and spoke to my service advisor John Shelton who told me t I have been a customer of Gateway Chevrolet for years. Recently I went in for an oil change and spoke to my service advisor John Shelton who told me the new Zo6 was still available. I contacted salesman Rafael who expertly walked me through the purchase of my new Corvette. My experience was great from John all the through to the nice lady who set up my window tint appointment. Thanks Gateway! More

GREAT I HAVE BEEN WORKING WITH ROBERT HERNANDEZ IN SERVICE SINCE I BOUGHT MY CAR IN 2014 MY DAUGHTER HAS BEEN USING HIM BEFORE THEM .WE CAN'T HIGHLY ENOUGH I HAVE BEEN WORKING WITH ROBERT HERNANDEZ IN SERVICE SINCE I BOUGHT MY CAR IN 2014 MY DAUGHTER HAS BEEN USING HIM BEFORE THEM .WE CAN'T HIGHLY ENOUGH ABOUT HIM More

Oil change Robert is great. He takes pride in his work. Ge responds quickly when I leave a text or voice message. Always has a smile on his face. Robert is great. He takes pride in his work. Ge responds quickly when I leave a text or voice message. Always has a smile on his face. More

The Service I recieved was fair.I thought it would be better I got an oil change, my tires rotated, and a car wash. Oil change went well but paperwork said you guys rotated my tired but did not. I only know I got an oil change, my tires rotated, and a car wash. Oil change went well but paperwork said you guys rotated my tired but did not. I only know because I believe I have to tires that have a air leaks and both tires were kept in the same spot because they still leak the same tires. Also I can visually see the same tires as they are a little discolored from the others. The service man asked if I wanted to throw in a free wash but I got my car back dirtier than from when I first arrived. More

Great customer service I have been working with John Sheldon for over 19yrs and have had nothing but the best service from him. His customer service and communication is gre I have been working with John Sheldon for over 19yrs and have had nothing but the best service from him. His customer service and communication is great. Thank John More