Gateway Chevrolet - Service Center

Electrical issues I have been working with John Sheldon for the last few months on the issues I have had with my Colorado. He has been great on communication always le I have been working with John Sheldon for the last few months on the issues I have had with my Colorado. He has been great on communication always letting me know what the status is on the repairs. Unfortunately, could not fix the issues and I ended up working with GM on a lemon law buyback. But working with John was a great experience. More

Recall issue and routine oil change An all around pleasant experience at Gateway Chevrolet ... I bought my Chevy Silverado early last year and I have never been happier with the service An all around pleasant experience at Gateway Chevrolet ... I bought my Chevy Silverado early last year and I have never been happier with the service that I have received since my service advisor Miguel Palma always gives me the best options and advice that works best for me ...awesome More

Happy Customer !!! Service was great !! The service rep LIZ WAS AMAZING !! They even ordered me a Lyft to pick me up for FREE To get my car Service was great !! The service rep LIZ WAS AMAZING !! They even ordered me a Lyft to pick me up for FREE To get my car More

So much time for nothing So I went in for an oil change on a Saturday so I knew it would take some time, but it took over 4 hours for them to call me saying it was ready. Then So I went in for an oil change on a Saturday so I knew it would take some time, but it took over 4 hours for them to call me saying it was ready. Then there was some things on the inspection that needed addressed, changing out the tpms sensors and an alignment. They didn't even touch the car for an hour and half so I asked what's going on and they said they had to go get the parts. Then another hour later they say they didn't get enough parts so we just did the alignment. It's just frustrating being at the dealership all day and then not get everything done, it's like they don't want my money More

Professional and Courteous Service Scheduled my vehicle online for VIP service on a Saturday morning. I was greeted by a friendly lady and was led to the customer lounge. She stated tha Scheduled my vehicle online for VIP service on a Saturday morning. I was greeted by a friendly lady and was led to the customer lounge. She stated that the vehicle would be done in a couple of hours and rightfully so, as the place was busy. Totally reasonable time frame. Service was excellent and the work done on my vehicle made it run like new! Thank you to all involved. More

Miguel is awesome! Miguel has been my service representative since I bought this Suburban in June of 2018. Every time he has gotten me in on time and out within a reaso Miguel has been my service representative since I bought this Suburban in June of 2018. Every time he has gotten me in on time and out within a reasonable amount of time. I always trust that everything has been checked and serviced correctly. He's a great customer advocate as well as service rep. More

If your car sitting for more than 30 days at gateway Chevy i worked for so many dealership and I have never heard a service advisor tell a customer If their car sitting at the dealer for more than 30 days It w i worked for so many dealership and I have never heard a service advisor tell a customer If their car sitting at the dealer for more than 30 days It will be towed to a yard i will never come back to this dealership or recommend this dealer to anybody not only that but they charged me 157 for diagnostics that's ridiculous More

Friendly Service Service Advisor John Sheldon was very friendly & helpful. Having routine service done plus check for small oil leak. Found oil leak, made sure it was. Service Advisor John Sheldon was very friendly & helpful. Having routine service done plus check for small oil leak. Found oil leak, made sure it was. covered by my extended warranty. Completed repairs in a timely manner More

I felt the service was excellent I brought my truck in for a few minor problems and was happy with servlce. I will definitely return to Gateway. John was extremely helpful. I brought my truck in for a few minor problems and was happy with servlce. I will definitely return to Gateway. John was extremely helpful. More

On time, got the job done I had my Equinox in storage for 6 mos. Plus I was driving across the US. My car was safe and up-to-date for my travels. Thank you I had my Equinox in storage for 6 mos. Plus I was driving across the US. My car was safe and up-to-date for my travels. Thank you More