Gateway Chevrolet - Service Center

I dropped my car off and they kept my card for 2 days and told me they couldn’t figure out what’s wrong with it. They wanted to keep it over the weekend and still had no progress. Everytime I would call TIM told me they couldn’t figure out what’s wrong with it. They wanted to keep it over the weekend and still had no progress. Everytime I would call TIM he had answers for me. He told me they were fixing my card but they didn’t know what wrong with it ?? How can you fix something that you don’t what the issue is?? Tim just gave me the run around.and never fully answered my questions More

Manny's and Liz They are very attentive and helpful definitely they are good workers definitely they are good workers More

Liz was absolutely great. She set the wait time expectations and asked the necessary questions regarding the service for my car. She was thorough and the customer service was She set the wait time expectations and asked the necessary questions regarding the service for my car. She was thorough and the customer service was excellent. More

The service advisor paid attention to what I wanted and took care of my wants. took care of my wants. More

Not too happy with the service provided. I set an appointment for my truck to be serviced on Tuesday, September 24th and was informed Thursday, September 26th that they still haven’t service I set an appointment for my truck to be serviced on Tuesday, September 24th and was informed Thursday, September 26th that they still haven’t serviced the vehicle, but we’re hoping to have a technician work on it Friday, September 27th. Then, I was contacted on Friday, September 27th and told they still hadn’t even touched my vehicle. So, at that time I just told the Customer Service Representative that I will be in Saturday afternoon and that I no longer could wait for them to service my vehicle. I’m an Outside Sales Representative and I need my vehicle for work, so not having it for a week while it sat in the shop, not being serviced, screwed me for work. In summary, I’m completely unsatisfied with the service provided or lack of service provided. More

Buen servicio a tiempo y muy amables todo bien rápido y limpio gracias por todo limpio gracias por todo More

Great Service. Zach is a very good Service advisor. He kept Mr informed. The problems were repaired. Zach is a very good Service advisor. He kept Mr informed. The problems were repaired. More

The salesman, Manny, did a great job going above and beyond assisting us throughout the process and even after we got our vehicle. beyond assisting us throughout the process and even after we got our vehicle. More

Chevrolet Gateway is the best. I will definitely be buying my next vehicle from them. I will definitely be buying my next vehicle from them. More

They keep telling me it’s my last free oil change yet I know I’m covered for three years, they also said so need a flush done a 45000 and want to charge when I have a service plan. I said I would not pay know I’m covered for three years, they also said so need a flush done a 45000 and want to charge when I have a service plan. I said I would not pay when I have a service plan and I don’t think they completed the needed flush!!! More