Gateway Chevrolet - Service Center

They had our car for an entire day and weren’t going to bother calling to tell us they were keeping it overnight. I called and asked for an update and was told they hadn’t had anyone look at it and when I bother calling to tell us they were keeping it overnight. I called and asked for an update and was told they hadn’t had anyone look at it and when I asked if it would be looked at the following day, was told “yeah we’ll figure it out tomorrow.” Terrible customer service. More

They were wonderful. GREAT customer service and quality work. Got my service done in a timely manner and I'm thrilled with the way it came out. GREAT customer service and quality work. Got my service done in a timely manner and I'm thrilled with the way it came out. More

Good service and friendly people. I would recommend them to my friends. Thank you again. I would recommend them to my friends. Thank you again. More

I am very satisfied with my visit and how I was treated for my car service. for my car service. More

They missed a chip in the door. I let it go because it was small and this was the third time I was at the dealership for the repair. The associate inspected the rental I used while I let it go because it was small and this was the third time I was at the dealership for the repair. The associate inspected the rental I used while my car was being worked on. The associate inspected the car very thoroughly. When I took the car, he didn't look at it at all. He found the world's smallest dent in the door. I couldn't see it. I had to feel the car to detect the tiny depression. Now I'm on the hook for the cost to repair something that was likely already on the car when I picked it up. To add insult to injury, I didn't want to take my new car home the day I bought it because it needed repairs. The sales associate was so invested in my taking the car that I capitulated because I was worried he would get a demerit for not sealing the deal. More

Dominic he gives the best customer service at its finest. Like I said he is my for guy! finest. Like I said he is my for guy! More

Deceptive selling tactics. Apparently a common issue, when brought to the managers attention he stated “I deal with this issue daily”. No follow through from general manager. Apparently a common issue, when brought to the managers attention he stated “I deal with this issue daily”. No follow through from general manager. More

Great and helpful service. I always take my car into Gateway Chevrolet! Their service department is extremely knowledgeable. I was able to get a loaner car while they worked on I always take my car into Gateway Chevrolet! Their service department is extremely knowledgeable. I was able to get a loaner car while they worked on my car! More

This dealership was great, they helped us get in and out of there really fast. They were also really kind. Highly recommend working with Vee. of there really fast. They were also really kind. Highly recommend working with Vee. More

My experience was not pleasant. Upon my arrival I informed the man I was in for a service on my vehicle and he asked if I purchased the vehicle maintenance plan which I confirmed. H Upon my arrival I informed the man I was in for a service on my vehicle and he asked if I purchased the vehicle maintenance plan which I confirmed. He said he would have to double check because apparently it expires (which I was not aware of) but when I scheduled my appointment I did ask the women on the phone and she confirmed I had 2 services left on my account which one would be applied the day of service. When he returned he said my plan was expired and I let him know the woman said I still had 2 available. He said unfortunately I did not and they also don’t inform the customers of when those plans expire. I asked to speak to a manager and the manager never came instead they said they would apply a coupon to lower the price. Still I wanted to speak to a manager but I was told the manager was too busy. After I left I called the dealership to speak to a manager and he was STILL too busy to take the call, never got a call back. Worse experience! Alan who was the advisor had an attitude the minute he walked over to my car and never showed intentions to help. The dealership clearly does not care about the customers! More