Gateway Chevrolet - Service Center

I waited 3. 5 hours for an oil change & tire rotation. During the rotation the mechanic broke my front hubcap and did not notify me. I brought the matter to my se 5 hours for an oil change & tire rotation. During the rotation the mechanic broke my front hubcap and did not notify me. I brought the matter to my service rep John Marino who at first was unwilling to take action. Only after pleading my case, he consulted with the service manager. The service manager agreed to replace the hubcap. As I was leaving the dealership, I notice that my tire sensors were not registering. I went to Mr Marino to address the problem. Mr Marino told me that he had no time to resolve the problem & for me to bring my vehicle back another day. I went inside & asked to speak to the service manager. I asked him if recalibration of the tire sensors were included in the tire rotation or if it was a separate service. The manager's response was yes it is included. I told him about the problem with the tire sensors. He explained to me that even after the sensors are calibrated they sometimes have to be done a second time. He asked me for my keys & then took my vehicle back to the shop. 15 minutes later I received my vehicle back in the condition that I brought it into the dealership. I understand that sometimes we can be overwhelmed at work, but I feel that as a returning customer, I deserve a better display of courtesy & professionalism then what I received from Mr Marino. I want to thank the service manager for resolving my concerns. More

Good service Need car wash when car wash is completed Hopefully it will be completed soon Hopefully it will be completed soon More

This is a great dealership, always expect fast service. They are kind and fast. Highly recommend! They are kind and fast. Highly recommend! More

Fast, friendly, professional, just an overall good experience. I will definitely use thegateway chevy service department again experience. I will definitely use thegateway chevy service department again More

Great service, excellent staff, Greta place to have your vehicle serviced, won't recommend anywhere else vehicle serviced, won't recommend anywhere else More

Workers didn’t pay attention to a sound in transmision when changing gears and im worried about waranty when changing gears and im worried about waranty More

Good service and excellent work thank you so much for the responsibility I’m really glad responsibility I’m really glad More

Vicky, the service advisor, was great. Great customer service, knowledgeable, and courteous. She went above and beyond to assist me. Great customer service, knowledgeable, and courteous. She went above and beyond to assist me. More

Service as expected. Simple service completed while I waited. I I I I I I Simple service completed while I waited. I I I I I I More

Everything great but time for waiting it’s take too long. Almost half day that I need to wait but service very good. Almost half day that I need to wait but service very good. More