Gateway Chevrolet - Service Center

This is the 2nd survey. Please stop. I do not appreciate your word count. Ok Please stop. I do not appreciate your word count. Ok More

I don’t understand why I have to make an appointment for service then leave it there multiple days just for them to look at it. This process is ridiculous! service then leave it there multiple days just for them to look at it. This process is ridiculous! More

The car was beautiful after the detailed cleaning was completed after four years I never knew of this service was available my vehicle looks ready to sell completed after four years I never knew of this service was available my vehicle looks ready to sell More

Poor communication, don’t have a fix just a reset which has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many o has been done before-2 months prior, had my car from appointment day until they actually looked at it for 3 weeks-it was safe to drive and on many occasion I asked-since I was using uber, if I could use it and I could bring it back within a few hours when they were “actually “ ready to look at it-they said it just has to sit in their property or I lose my place in line, foul smell inside when I picked up my dirty truck-was a takeout bag with a left steak- I thought something died. Not sure how no one noticed. Also on my last call to get an update I was told another few weeks so I said I’d come pick it up and take it to a different dealership and I got a call back that it would be looked at the next day??? Finally the only way to actually speak with someone in service was to call sales first. Usually even that didn’t work. Yes and asking for a manager didn’t help. More

My preferred dealer for service. I have always received excellent service and would definitely recommend. I have always received excellent service and would definitely recommend. More

My Service advisor Liz always take great care of her customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrole customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrolet. More

John is fantastic! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! More

Service kept our truck for over 3 months our 1-year-old truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely r truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely rude to us and told us that they concentrated on the vehicles for preferred customers first. We have bought our last three trucks from gateway, but I guess that isn't enough. I called thee general manager and left messages 3 times, and he never called me back. The customer service at this dealership is awful. When we first took it in they said they would not even look at it for 6 to 8 days and when we asked why the service manager told us we could always have it towed to another dealership if that wasn't good enough for us. Our service advisor Cody tried to keep us updated but he wasn't being given the information in a timely manner. We almost didn't purchase from this dealership because we have had issues with the service department in the past but was told it was getting better IT IS NOT BETTER if anything it is worse. We actually called Don Cummings, sales manager and he was able to get us more answers than the service department did More

Very poor experience, three days no call back from service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. More

Excellent great service very professional professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional More