Gateway Chevrolet - Service Center

My preferred dealer for service. I have always received excellent service and would definitely recommend. I have always received excellent service and would definitely recommend. More

My Service advisor Liz always take great care of her customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrole customers and ensures we receive the best customer service. She always keep me updated without any issues. Great working with Liz at Gateway Chevrolet. More

John is fantastic! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! Quick service and kept promises. No surprises and my vehicle runs great. Thank you! More

Service kept our truck for over 3 months our 1-year-old truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely r truck needed a new engine, new battery, new starter and a new catalytic converter. When we called to check on it the service manager was extremely rude to us and told us that they concentrated on the vehicles for preferred customers first. We have bought our last three trucks from gateway, but I guess that isn't enough. I called thee general manager and left messages 3 times, and he never called me back. The customer service at this dealership is awful. When we first took it in they said they would not even look at it for 6 to 8 days and when we asked why the service manager told us we could always have it towed to another dealership if that wasn't good enough for us. Our service advisor Cody tried to keep us updated but he wasn't being given the information in a timely manner. We almost didn't purchase from this dealership because we have had issues with the service department in the past but was told it was getting better IT IS NOT BETTER if anything it is worse. We actually called Don Cummings, sales manager and he was able to get us more answers than the service department did More

Very poor experience, three days no call back from service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. service department. I had to drive from Surprise to set up an appointment to have my New 2024 Corvette serviced. More

Excellent great service very professional professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional professionals professional More

We purchased our 2019 Silverado at the dealership and have continued to have our vehicle serviced there. Cody is always very courteous and helpful. Thank you have continued to have our vehicle serviced there. Cody is always very courteous and helpful. Thank you More

My 2025 Traverse driver door was damaged while in the service department. My vehicle was in the shop for approximately 30 days, when i finally had it returned, the driver side does not lock. I’m having t service department. My vehicle was in the shop for approximately 30 days, when i finally had it returned, the driver side does not lock. I’m having to return it back to service. Service department stated that when the work was performed service did not connect a certain part, in addition the driver mat & door was dirty left by body shop. More

They are very courteous people and they treat there customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. customers with respect and they care for your vehicle as well keep up with your courtesy. Good dealership to do business with Thanksgiving You. More

Getting it fixed. Fix will be done in January. This has been broken since delivery. Fix will be done in January. This has been broken since delivery. More