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Gateway Chevrolet
Avondale, AZ
7,904 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,904 reviews
July 25, 2017
Excellent Recently purchased a 2016 Chevy Malibu from Alfonso. Great experience and he was the most honest upfront salesman ive ever dealt with. If you’re in th Recently purchased a 2016 Chevy Malibu from Alfonso. Great experience and he was the most honest upfront salesman ive ever dealt with. If you’re in the market for a Chevy, go to him. More
by JoeyC1989
Employees Worked With
Alfonso Gastelum
July 25, 2017
Great customer service Great salesman,very professional i went in there looking for a new truck and a great experience with Alfonso I recommend him to anyone that is lookin Great salesman,very professional i went in there looking for a new truck and a great experience with Alfonso I recommend him to anyone that is looking for a vehicle new or used. More
by Ramon
Employees Worked With
Alfonso Gastelum
July 24, 2017
Excellent Salesman We recently had the pleasure of meeting Brandon Nezo. It's easy to spot Brandon at the dealership, he's extremely tall with a giant smile! Brandon wa We recently had the pleasure of meeting Brandon Nezo. It's easy to spot Brandon at the dealership, he's extremely tall with a giant smile! Brandon was upfront and honest and extremely knowledgeable about the cars we were interested in. He knew a lot about other car manufacturers we were considering too - giving us his input and comparisons was very helpful. We haven't made our final selection yet but we are definitely going to continue our car shopping with Brandon and we highly recommend him to potential car shoppers who want to work with a fair, honest car sales person. Brandon made the "dreaded" car shopping experience an absolute pleasure! More
by Happy Shoppers 2017
Employees Worked With
Brandon Nezo
July 23, 2017
Excellent customer service Came in with my father to look at the Spark and had an excellent experience. Jose Rincon took care of us from start to finish- didn't feel like we wer Came in with my father to look at the Spark and had an excellent experience. Jose Rincon took care of us from start to finish- didn't feel like we were just another sale for him. He took the time to listen to us and answer all our questions. Excellent customer service. I will be coming back when I am looking to buy again and will be recommending Gateway to all my friends who are looking to buy. More
by KathC
Employees Worked With
Jose Rincon
July 19, 2017
Truly Grateful! I put in a finance app before going into the dealership. I had to call them twice to check and see if they could finance me. Finally heard back from a I put in a finance app before going into the dealership. I had to call them twice to check and see if they could finance me. Finally heard back from a gentleman named La Rue and was told that there wasn't anything they could do for me. The end of that week I received a follow up email from the general sales manager Howard Thaler. I told him my situation and he said that he would personally work on my loan. I told him that I had my heart set on a new Malibu and that I needed a vehicle desperately. Howard made it happen! He did everything that he could to make it work and I still can't believe he got me into a 2017 Malibu! I can't thank Howard enough. Thank you so so much!! When we went in to sign papers, we had a gentleman by the name of Tony help us. He was a very kind and upfront salesman. The guy that I had spoke to first (La Rue) that said they couldn't do anything for me, he was there and he told us that he didn't know how Howard did it. Maybe it was a challenge for Howard? Towards the end, La Rue took over and showed us the ins and outs of the car. He was very helpful and has reached out to me following up with my experience and how I like my new car. Thank you Gateway Chevrolet for making this new car buying experience unforgettable! I am truly grateful! More
by sanchk24
Employees Worked With
Tony (sales), Alejandro Espinoza (finance), Howard Thaler, La Rue Abrams
July 16, 2017
Great experience with Alex Aguirre & Howard Thaler Though purchasing a new vehicle should be a positive experience, earlier visits to other dealerships in Phoenix area made me weary about my first time Though purchasing a new vehicle should be a positive experience, earlier visits to other dealerships in Phoenix area made me weary about my first time to Gateway. I decided to go there (though inconvenient for me) because email contacts with Howard Thaler seemed more truthful than others I had dealt with. I was immediately pleasantly surprised by warm welcome from the General Sales Manager, Mr. Thaler, and the courteous and professional service given by my Sales Consultant, Alex Aguirre. He patiently assisted in every way: finding right vehicle for me, test driving it, explaining all the features, and many steps we had to take to make sale possible that day. His mellow, calm attitude though the whole process was remarkable. Great job. Thank you. More
by Sparkling
Employees Worked With
ALEX AGUIRRE, Howard Thaler, Eddie Zamora
July 09, 2017
Incomplete Vehicle Service Ever since the dealership was handing down to the son of the owner the service department has gone down the hill. When I had a full detail performed Ever since the dealership was handing down to the son of the owner the service department has gone down the hill. When I had a full detail performed on my Colorado it looked like it was a rush job, interior was not completed and the engine never was cleaned. Service Rep said it will be completed on the next oil change. I must say the body shop did a good job repainting my bumper. More
by Matthew737
Employees Worked With
John S
June 22, 2017
HORRIBLE customer service They recommended some services we needed and ended up taking 3 hours longer than their estimated time. No apology and when i said this is not good cos They recommended some services we needed and ended up taking 3 hours longer than their estimated time. No apology and when i said this is not good costume service their manager was yelling and arguing with me even though the extra time was due to error on their part. More
by Aaron Torres
Employees Worked With
Robert also manager of customer service
June 16, 2017
Dissatisfied customer I purchased a used car there yesterday it had a sensor light not functioning salesman said I'll take care of it went back today and they told me too b I purchased a used car there yesterday it had a sensor light not functioning salesman said I'll take care of it went back today and they told me too bad you have to wait until your warranty kicks in they tried to reset the problem and then the Pod opening and closing doors malfunction because it was not reset they did not stand behind their product and I will never by there again ugly experience More
by Ron
Employees Worked With
Won't name the employee but they do not stand behind their product
May 31, 2017
Great service When the time comes for a new vehicle Gateway will be my 1st choice. The best prices around. Alex Aguirre was one of the most relaxed salesman and ver When the time comes for a new vehicle Gateway will be my 1st choice. The best prices around. Alex Aguirre was one of the most relaxed salesman and very informative. Would recommend. More
by k1kelly
Employees Worked With
Alex Aquirre
