Gateway Chevrolet Cadillac Hyundai Nissan - Service Center

I received excellent service from all staff. Everyone was very friendly and helpful. The process went as smooth as it could be. Everyone was very friendly and helpful. The process went as smooth as it could be. More

Very prompt well informed courtesy on time very good courtesy room coffee and cookies and tv courtesy room coffee and cookies and tv More

Dan's the man, got my battery replaced in a timely manner and I was on the road again. Thanks gateway team and I was on the road again. Thanks gateway team More

Excellent personal people to work with. Took care of my needs in a very timely manor. Took care of my needs in a very timely manor. More

Great service. Very helpful. I will be back. Thank you for the snacks while waiting. Thank you Very helpful. I will be back. Thank you for the snacks while waiting. Thank you More

Very helpful. All I spoke with were very kind and courteous! Offered us a ride instead of paying for an UBER. All I spoke with were very kind and courteous! Offered us a ride instead of paying for an UBER. More

Excellent customer service and satisfaction. Thanks for taking Excellent care of my suburban and explaining everything in detail. Thanks for taking Excellent care of my suburban and explaining everything in detail. More

In early october i took my vehicle in for service which finished up in a few days, great. I go to pick it up and you guys run it through the carwash and in the process crash it into a concrete bollard dama finished up in a few days, great. I go to pick it up and you guys run it through the carwash and in the process crash it into a concrete bollard damaging the front bumper and passenger side front quarter panel. Its at this point where things went sideways. As directed i took it over to the collision center where they looked the damage over, took pictures, and said they would request appro al to do the work and be back in touch within a couple days. A week passes and ive heard nothing so i call in; uh sorry still waiting on approval ill be back in tough soon. Several more days pass and i get a call; ok we're approved to move forward lets get you on the schedule. Ok sounds good when can we get it in? Sometime in 4-6 weeks. Ok makes sense considering you'll have to order parts and what not so we settle on the week after thanksgiving. I go drop off the truck and get a loaner car. Truck should be done by friday ok sounds good. The loaner i received was not a truck when i was told i would get a truck considering you damaged mine. Instead i got an equinox. I wasnt happy about it but made it work. Prior to leaving i was informed to return the loaner with a full tank of gas and when i get in it it's only at 5/8 of a tank. So i call in and inform them its only at 5/8. Back to the repair friday comes around i havent heard anything to the point so i call in; sorry running behind ut will be done monday. Monday comes still dont hear anything so i call in later in the day sorry still not done ill call you first thing tuesday morning. Tuesday morning comes and goes no call so i call in in the afternoon, oh yep it's done come pick it up. I go pick it up and look it over and while the repairs generally look ok you can see touch up paint marks. So i inquire and it turns out none of the parts were replaced and spot painting was done to touch up. So 4-6 weeks to get on the schedule, when no parts were needed. This whole process was one of the worst experiences ive had in the automotive industry. While i appreciate you fixing your damages at no cost to me the coomunication was miserable at best, i was given no sense of priority, and the length of time to reconcile the issue(two months) was unnaxceptable especially considering no parts were replaced. More

Had a appointment at 1:00 to have a key re keyed. At 1:45 I went back to the service area to see what was going on and they said it would be another hour and a half I made another appointment becau At 1:45 I went back to the service area to see what was going on and they said it would be another hour and a half I made another appointment because who knows when he actually would have gotten to it I live an hour away. Shane was not very nice More