Gateway Chevrolet Cadillac Hyundai Nissan - Service Center

I was able to get an appointment very quickly. The person that checked me in was very pleasant and informative. I will definitely be back for another oil change The person that checked me in was very pleasant and informative. I will definitely be back for another oil change More

Today, I had an exceptional service encounter with Ann. She was exceptionally courteous and diligent throughout our interaction. Surprisingly, my service appointment finished 20 minutes earlier than the in She was exceptionally courteous and diligent throughout our interaction. Surprisingly, my service appointment finished 20 minutes earlier than the initial estimation provided by her. I commend her and the team for providing top-notch customer service. Thank you, Ann, for your remarkable customer service today. More

This dealership needs better customer service and better communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we were assured that it would be done that day if we got it in early in the morning. Upon arrival to the dealership, at check-in, service told us that due to the holiday, no one would be able to get to our vehicle that day, and it would need to be held over the weekend but someone would call first thing on Tuesday. No one called. When we called we were told that the technician stepped out and someone would call. No one called. When we called to figure out what was going on we were told that the service person handling our case stepped out and would call. No one called. I got mad and asked to speak to a manager who texted us the most generic message about our vehicle which was unclear. We called back and demanded to speak to someone who finally told us that our vehicle would be worked on the following day and should be finished at a reasonable hour and that someone would call us. This is the WORST customer service I have ever experienced and NOT one that instills confidence. This issue is unresolved as of this writing but why schedule a service the day before a holiday and not be willing or able to complete the job? Why then have a vehicle kept over the weekend and not check-in or communicate with the owner(s)? Why "step-out" (left office for the day) and not clear your caseload and contact your customers? More

People were friendly and I was done before their projected time of one hour. They reminded me about my appointment projected time of one hour. They reminded me about my appointment More

I always feel like the service writers have my best interest in mind. Checking to see if there any recalls or new bulletins on my vehicle to save me time later. interest in mind. Checking to see if there any recalls or new bulletins on my vehicle to save me time later. More

Service was great. My one issue is they reported I had an oil leak in an area that may be related to a repair I had done at the dealership and won't inspect the issue My one issue is they reported I had an oil leak in an area that may be related to a repair I had done at the dealership and won't inspect the issue without me having to pay for the inspection and shop fee. This makes no sense to me being that it could possibly be a warranty issue if that's the source. Besides that everything was good. More

The service was great, no complaints. They did forget to notifier that the car was done and I had to ask them after 3 hours. They did forget to notifier that the car was done and I had to ask them after 3 hours. More

The staff at Gateway was awesome! ! They made the process easy and kept me informed of what was going on at all times! ! They made the process easy and kept me informed of what was going on at all times! More

Had oil c u anged and they normally vacuum your rug this time they did not also my wipers are shot and they said they look good and my tires were at 4 different pressures when I left there the lady that che time they did not also my wipers are shot and they said they look good and my tires were at 4 different pressures when I left there the lady that checked me in was very nice but I thought Chevy had better quality of service than this More

The service that I had was great they were quick and efficient. They did a thorough inspection of the car as well. efficient. They did a thorough inspection of the car as well. More