Gates of Elkhart

Great staff but poor results The truck had a few minor issues when I purchased it . I was reassured that things would be taken care of after being in the shop 3 separate times for The truck had a few minor issues when I purchased it . I was reassured that things would be taken care of after being in the shop 3 separate times for several days over about a 4 month time span I believe the issues are now corrected. My problem with this is I was charged almost $500.00 for the repairs of . New battery, a fuse , and repair of a couple wires on the trailer harness. Now having theses issues from the beginning I don’t understand why they weren’t addressed the first time truck was in the shop & why was I charged for things everyone involved in this sale from the salesman to sales manager finance manager & service manager were aware of . Quite honestly this was the first vehicle I’ve ever purchased from a gates dealership & with the issues I’ve had it will definitely be the only one . More

Great I never thought I would have such an awesome experience buying a car! I was so anxious to start the car buying process and Shelby made everything so s I never thought I would have such an awesome experience buying a car! I was so anxious to start the car buying process and Shelby made everything so simple and even fun! I will be recommending Shelby to EVERYONE! More

Last minute AC problem Kevin helped organize an overnight car for us to use while my AC got fixed. They did what they could Thursday and finished Friday morning, right befor Kevin helped organize an overnight car for us to use while my AC got fixed. They did what they could Thursday and finished Friday morning, right before we were leaving for vacation (in high 80/low 90 degree heat). He went above and beyond and we are so thankful! More

Stress free Shelby was awesome! Honest and professional. Answered all of my questions and made me feel extremely comfortable with my vehicle purchase. Will defini Shelby was awesome! Honest and professional. Answered all of my questions and made me feel extremely comfortable with my vehicle purchase. Will definitely be back for my next car! Thanks, Shelby!! More

IMPRESSIVE! Great selection of vehicles Shelby is great at follow through. Very knowledgeable and cheerful. Knows how to find out what customer is looking for, Great selection of vehicles Shelby is great at follow through. Very knowledgeable and cheerful. Knows how to find out what customer is looking for, wants, needs Gives 110%. Will continue working with her. More

Lovely! Had a great experience here. Customer service was outstanding & very attentive. Had to ask very little questions, definitely recommend working with Sh Had a great experience here. Customer service was outstanding & very attentive. Had to ask very little questions, definitely recommend working with Shelby for anyone looking for a nice vehicle! More

Stress free thanks to shelby!!! Shelby really made me feel comfortable in the entire situation!!! Shes a kick xxx sales woman!!!!! Thank you shelby for everything!!!!! I'll be back Shelby really made me feel comfortable in the entire situation!!! Shes a kick xxx sales woman!!!!! Thank you shelby for everything!!!!! I'll be back in the future!!! More

TWO THUMBS UP GREAT CUSTOMER SERVICE AT THIS NEW LOCATION. VERY INFORMATIVE AND HELPFUL IN EVERY WAY! THANK YOU AGAIN FOR MAKING SURE THAT MY VEHICLE WAS EXCEPTIONA GREAT CUSTOMER SERVICE AT THIS NEW LOCATION. VERY INFORMATIVE AND HELPFUL IN EVERY WAY! THANK YOU AGAIN FOR MAKING SURE THAT MY VEHICLE WAS EXCEPTIONAL More

gates is great every time love all the great greetings from the employees great job gates of elkhart... look forward to seeing you all agAIN. THANK YOU FOR ALL YOUR HELP love all the great greetings from the employees great job gates of elkhart... look forward to seeing you all agAIN. THANK YOU FOR ALL YOUR HELP More

Great Dealership 2 years ago Gates help me get approved for a 2016 Town & Country, went back to Gates for the Big Sale traded in my van and was able to get a 2018 Toyo 2 years ago Gates help me get approved for a 2016 Town & Country, went back to Gates for the Big Sale traded in my van and was able to get a 2018 Toyota Corolla. Gates of Elkhart did everything they could to get me approved. I would recommend Gates of Elkhart to all my friends and family. Kevin my sales person and everyone that I dealt with were very friendly and helpful. More