Gates of Elkhart
Elkhart, IN
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First Time but not the last First time here for new rims that I had purchased at Tire Rack this is one of the prefered installers. When making the appointment Erica was very acco First time here for new rims that I had purchased at Tire Rack this is one of the prefered installers. When making the appointment Erica was very accommodating to my schedule. When I first pulled in my truck was noticed right away and they knew the previous owners and stated it still looks new. While checking in decided to get an oil change and My Black Diamond Beauty was treated with care. I will be back! More
Oil change Awesome deal on synthetic oil change. Service was great and quick. Walked right in, no waiting. Very friendly service. Highly recommend service de Awesome deal on synthetic oil change. Service was great and quick. Walked right in, no waiting. Very friendly service. Highly recommend service department, also my salesman Joe for all his help. More
New vehicle My salesman was awesome (Joe Johnson). He worked with me to get exactly what I wanted. He recommended several vehicles that fitted what I wanted but My salesman was awesome (Joe Johnson). He worked with me to get exactly what I wanted. He recommended several vehicles that fitted what I wanted but we settled on the exact vehicle I went in for. He worked with me to help get my payment to fit my budget. He worked overtime to get the deal done. This dealership was very friendly and they care about their customers. I recommend going in to buy a vehicle. Ask for Joe, tell him I sent you. (T. McLain) More
Professional Experience The whole experience was professional and everyone (sales person, sales manager, business manager) were very helpful in the purchase of my vehicle. I The whole experience was professional and everyone (sales person, sales manager, business manager) were very helpful in the purchase of my vehicle. I felt at the end of the of transaction that the deal was fair for everyone. My sales representative was Ian Holdread and he was very knowledgable about the vehicle and worked hard to find us the right vehicle. he was very helpful with my wife and was able to answer all her questions. I would buy another car from Ian and Gates of Elkhart in the future. More
Wonderful Experience My husband and I had a lovely experience with Gates in Elkhart. Tom helped us find the perfect van and made sure it was within our price range. My husband and I had a lovely experience with Gates in Elkhart. Tom helped us find the perfect van and made sure it was within our price range. More
Great experience! Joe, made it an extremely easy and smooth process in me getting the car i wanted, my payment was also broken down in a way which i could pay on time w Joe, made it an extremely easy and smooth process in me getting the car i wanted, my payment was also broken down in a way which i could pay on time without a problem. Overall it was a great experience. More
Felt tricked into buy the wrong vehicle I had purchased a 2017 GMC Acadia Awd and I had to come back the next day to finish the paper work and when I did I was told that the bank wouldn't go I had purchased a 2017 GMC Acadia Awd and I had to come back the next day to finish the paper work and when I did I was told that the bank wouldn't go with that vehicle and that they had a 2017 Chevy traverse awd that bank would go with for me and then they had to go pick up from another gates to pick it up and then when I went in to finish the paper work with the finance manager I was told that it was fwd SUV and was tricked into buying it and I did and after getting it I'm very unsatisfied and probably will never buy another from gates again. More
great customer service Ian Holdread gave us a great experience, I hate car shopping , but he made my experience amazing ,very nice person very personable no pushing to sell Ian Holdread gave us a great experience, I hate car shopping , but he made my experience amazing ,very nice person very personable no pushing to sell us just overall a good person More
Oil Changed Totally satisfied with the service I received, I do want to call since I need follow through on a previous visit. I need to talk to a supervisor. Totally satisfied with the service I received, I do want to call since I need follow through on a previous visit. I need to talk to a supervisor. More
Ok process Process took way to long, I never got an answer on the questions I keep asking like when was the car’s oil changed just keep ignoring my questions & n Process took way to long, I never got an answer on the questions I keep asking like when was the car’s oil changed just keep ignoring my questions & never got a reply. More