Gates Toyota - Service Center

The Pinnacle of Professionalism First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem t First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew. More

One stop covered it all. Able to get new tires, alignment, and full service oil change in one visit while enjoying the clean and comfortable waiting room (complete with TV and Able to get new tires, alignment, and full service oil change in one visit while enjoying the clean and comfortable waiting room (complete with TV and WiFi). 😊 More

very good. in and out in a timely manner. Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicle Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicles in the last 8 years. Always a good experience. More

Oil change Great customer service!! Had an hour wait (was told this at drop off) some on time. Even rotated tires!! I plan on returning in the future. Great customer service!! Had an hour wait (was told this at drop off) some on time. Even rotated tires!! I plan on returning in the future. More

Very quick to find the Problem Gates service was very quick to find the problem. I did not have an appointment but they worked me in and fixed the problem and had me on my way in le Gates service was very quick to find the problem. I did not have an appointment but they worked me in and fixed the problem and had me on my way in less than an hour More

Routine service and tire repair. They are quick, efficient and honest. Check engine light was on and they explained it would be an extra cost to determine why. Cause was determined an They are quick, efficient and honest. Check engine light was on and they explained it would be an extra cost to determine why. Cause was determined and will be corrected in the future. More

Too long!! Purchased a used Toyota Yaris on August 24th. When picked up on the 29th after vehicle prep, the radio volume knob was missing. After numerous calls, Purchased a used Toyota Yaris on August 24th. When picked up on the 29th after vehicle prep, the radio volume knob was missing. After numerous calls, messages, and trips to the dealer, the situation was finally remedied on November 23rd,nearly 3 months! When Brian Gardner worked on the issue the last few weeks, the situation was finally resolved. More

Excellent I have found them to be open and honest in the service they have performed for me, especially if they find additional safety issues that need attentio I have found them to be open and honest in the service they have performed for me, especially if they find additional safety issues that need attention. They will show me the problem and the additional cost which I truly appreciate, so much so I have told them when they find additional problems to go ahead and fix them. More

Tire repair Had a slow leak in tire. They got me an appointment same day I called, showed me the screw in my tire when I asked and answered all questions. Had to Had a slow leak in tire. They got me an appointment same day I called, showed me the screw in my tire when I asked and answered all questions. Had to get a new tire, and they installed very quickly. More

Consistently Quality Service This Toyota service department consistently delivers excellent service. It's nice to have confidence in the individuals to keep my vehicle peforming a This Toyota service department consistently delivers excellent service. It's nice to have confidence in the individuals to keep my vehicle peforming as it should. More