Gates Toyota - Service Center

Oil change under Toyota Care Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at c Under Toyota Care I am used to being taken care of at the first desk in the service bay, this time I was dismissed to go to another desk but then at check out I had to go back to the original desk. I was told that all customers under Toyota Care are required to do that. I did not like how I was treated. As a long term customer, this is my fifth lease thru Toyota, this is by far the most inconsiderate I was treated. The service end was fine and I got to see Mike Feahy but customer service really needs to be worked on. More

Maintenance Service I was in and out in less time than stated. All my questions were answered. I was assured that if I had any other questions please feel free to conta I was in and out in less time than stated. All my questions were answered. I was assured that if I had any other questions please feel free to contact the service droartment. More

Got the 38.80 oil change, plus 1 Toyota wiper She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. She tried to charge me 76 something, but to her credit adjusted it to70. And change. Not horrible but not good! Could improve on this. More

Car maintenance Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it Came in for routine maintenace, tire rotation, check the fluids , found I needed an indoor filter for the interior heating component, don’t believe it had been changes recently More

Service Department Austin more than helpful. Had a few questions and was more than willing and helpful to answer my questions and willing work with me if my problem wasn Austin more than helpful. Had a few questions and was more than willing and helpful to answer my questions and willing work with me if my problem wasn't solved. More

New service agent He has seemed very nice and knowledgeable. So will see how our relationship developes. I see no reason for it not to be good!! I for sure will be retu He has seemed very nice and knowledgeable. So will see how our relationship developes. I see no reason for it not to be good!! I for sure will be returning. More

Body work done Gates performed some minor body work on my front bumper. The work is immaculate- can’t tell holes were ever present. The manager was helpful as well. Gates performed some minor body work on my front bumper. The work is immaculate- can’t tell holes were ever present. The manager was helpful as well. Gates provided a ride for me to work and back to the shop afterwards which was great. The only thing I found a little concerning is that the vehicle Gates picked me up in to drive to and from the body shop had a cracked front bumper and needed body work. More

Our Recent Service We receive quick and friendly service each time we have had had an oil change at Gates. We also enjoy our brief chats with Mike, and Landon, who have We receive quick and friendly service each time we have had had an oil change at Gates. We also enjoy our brief chats with Mike, and Landon, who have sold us our Prius vehicles. Thanks again, Toyota crew! More

Committed Customer Service Team My first visit to Gates Service Department as new customer. No time waiting to be asked “how can Help you?” Got an estimate within and hour. Detailed My first visit to Gates Service Department as new customer. No time waiting to be asked “how can Help you?” Got an estimate within and hour. Detailed description on what they found and how much. Got a free shuttle back home cause the repair took 6 hours. Then I was pickup back to Dealer. Amazing lobby for customers waiting service. I got hooked with them!! Thank you Brian, Mike and you all More