Gates Toyota - Service Center

Told me I needed a new alternator and serpentine belt. $1013.00 later, I pick up the car, drove it 3 miles home and the next day the battery was dead. Now I have to go through the whole ordeal again. T $1013.00 later, I pick up the car, drove it 3 miles home and the next day the battery was dead. Now I have to go through the whole ordeal again. The person I spoke with didn't know what was installed in the car. I had to wait a week to get it in to be checked out initially, I was supposed to be in Indy to see my grandson Friday, but I will have to be at the service center instead at 7am. I'm retired. I thought going to a Toyota dealership and service Center I would be getting the proper service for my vehicle. Now I have to charge the battery, which is new, and arrange transportation to get home and back to collect the vehicle. I don't imagine that will be a good scenario and I'll probably have to buy another $200 battery. Not happy at all. I normally have them do my oil service and filters. I have had problems with them over filling the oil and under inflating the tires. Up charge for extra oil! More

I was told the wait would be "a couple of hours." Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire Throughout the 5 hour wait no one made any attempt to communicate with me or give any updates. Instead of giving up half of my day, ittook my entire day and zero customer service was given. More

The service is always a good experience. very efficient like always , thank you , very clean envioment , price is very fair. never a very long wait. like always , thank you , very clean envioment , price is very fair. never a very long wait. More

It is clean and efficient. Wish they would wash your car though. Waiting room was nice too. Oil change was do e quickly. Might go closer to homr next time though. Waiting room was nice too. Oil change was do e quickly. Might go closer to homr next time More

The service people are always friendly and easy to talk to. I appreciate how they handle service issues. No one wants deal with car repairs, but working with Gates makes it easier to deal with. to. I appreciate how they handle service issues. No one wants deal with car repairs, but working with Gates makes it easier to deal with. More

Courteous and efficient as always. Work performed by technician David Peppers always excels, and he always works on my car as if it were his own. Been serviced by David Peppers since 2008, always top- technician David Peppers always excels, and he always works on my car as if it were his own. Been serviced by David Peppers since 2008, always top-notch. More

Super service at a super price from z super talented service department that respects that a working person must be careful and fruitful with money service department that respects that a working person must be careful and fruitful with money More

Every time I go to gates I am impressed by the professional service I get. They are all a perfect example of great customer service. professional service I get. They are all a perfect example of great customer service. More

The staff always takes great care of us and the wait time is minimal. Fantastic attitude by everyone really helps take our stress away. Thank you! is minimal. Fantastic attitude by everyone really helps take our stress away. Thank you! More

Really do a good job. They explained all that was done and what was in good shape and if anything needed immediate attention. Have gone here for years and what was in good shape and if anything needed immediate attention. Have gone here for years More