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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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August 11, 2019

Great 5 star Service 5 start service is what you should expect from a dealership. Gates Nissan did not disappoint. I was promptly greeted and once the service adviser rea More

by djwaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2019

Same great service I didn't buy my truck at Gates only because i had a certain truck I was looking for which was a Dodge. But I had to bring my truck to them for service More

by Chris Cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
July 27, 2019

Helpful and friendly Kathy and Pamela in service treat you with respect and they always try to get everything as close to perfection as possible. Very friendly service. I More

by deanap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
July 26, 2019

Service As always, service was prompt, staff friendly and helpful. I've been returning since my purchase 6 years ago, and will continue to do so. More

by Bart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
July 24, 2019

Scheduled Oil Change. Have been coming here for the past 2 1/2 yrs for maintenance and oil changes, and always top quality service from making an appointment to paying the More

by Flarouge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jul 26, 2019 -

Gates Nissan responded

Thank you so very much for your continued trust in Gates Nissan! Your kind recommendation means the world to us. Thank you from the entire Gates Nissan family!

July 23, 2019

Located problem thru diligent testing My 2019 Murano developed a problem with a radar unit. Gates Nissan repeatedly tested the vehicle and persistently ran codes on the day I left it for e More

by Murano2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jul 26, 2019 -

Gates Nissan responded

We're so pleased and happy to learn our Nissan service technicians were able to find a resolution! Thank you for your trust in us! Let us know if you need anything in the future. We're always here to help!

July 22, 2019

Personalized Service and Top Shelf Car Care This is my first visit to Gates Nissan and it is now my goto location for service on my Infiniti. The waiting area is comfortable and service departme More

by rankharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2019

Oil change This was my second time in for a oil change always friendly and courteous and the wait was very short. And there also very informative of what they do More

by Dennie859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2019

"Enjoyed the trip to the shop" Top quality of service from making the appointment, to paying the bill. Kathy got me in right away, said it would be ready at 2:00 and so it was. Ever More

by Rogue1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Gates Nissan responded

Hello Mike! Thank you very much for your five-star review and kind words! We so appreciate your business!

July 13, 2019

Quart low I was very pleased with the service, Pamela went beyond anything I’d seen before, they got my juke fixed and on the road safely, I appreciate their se More

by Maryjo14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Jul 24, 2019 -

Gates Nissan responded

Thank you so very much, it's always our pleasure!

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