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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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January 03, 2020

I brought my vehicle in today for a oil change service. Very nice and friendly staff. Service was completed in a timely manner and I was given a detailed description of all items they had checked. Very More

by Amanda.grubb20
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Gates Nissan responded

Thank you, Amanda! We are so pleased to hear that everyone was nice and friendly. Your great experience means the world to us!

December 30, 2019

Happy Gates Nissan's service staff always exceeds my expectation when it comes to servicing my Nissan Pathfinder. The service is fast but detailed which mak More

by Chris Cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2019

Another Great experience . I have Gates service my Dodge truck because you can't find better service anywhere else. They treat my vehicle like it was their own. Very good servic More

by Chris Cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2019

Excellent service Had stopped to make an appointment on 12-23-19, thinking dealership would be too busy to handle my problem so close to Christmas. Not only was proble More

by kywonder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2019

Kathy was amazing!! I was having surgery and she totally took care of everything and took the worry away from me- she’s a godsend!! More

by Becky75
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2019

I've been using Gate's Nissan for three years this month. New to the Richmond area I didnt know a lot of people back in 2016. But they treated me as family then, as they still do today. Their service is the More

by JWT
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Great Service, Great Dealership Needed an oil change and called Gates. They got me in on the day and time I wanted. Excellent service. Never try to. up-sell. Never think about g More

by jhensley47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
December 12, 2019

Fantastic service Had my 2017 rogue serviced on Tuesday the 10 I had to work so my daughter took it in for me I could not believe how quickly it was taken care of ,I wi More

by Js2446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

The service department never disappoints. Always great service and friendly atmosphere. Never have any problems and they always get my oil changed super quick. Highly recommend. More

by JLeet
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Mullins
December 10, 2019

The friendly service staff at Gates Nissan always get my vehicle taken care of promptly. Very professional and flexible any time I’ve needed them. More

by donmusic60
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea
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