Gates Nissan - Service Center

Purchased my car at this dealership in 2010. Have always had it serviced there because of the care that it and I receive there. Always friendly, always helpful, listen to my concerns, and do all that they t had it serviced there because of the care that it and I receive there. Always friendly, always helpful, listen to my concerns, and do all that they think my car needs without my asking. I'm an accountant not a mechanic and I trust them to take care of me. More

I had a wonderful experience today at Gates Nissan. Went in to have my trailer hitch and wiring harness installed on my new Rogue. Greeting professionally. Checked on me at least 3 times while the work was in to have my trailer hitch and wiring harness installed on my new Rogue. Greeting professionally. Checked on me at least 3 times while the work was performed. Completed just as promised. They are the best. Michael Stone 3/28/13 More

Service (Kathy and Bill) Team scheduled my appointment on short notice....very positive experience. Will use dealership for future service needs on my 2008 Sentra. Thanks Brad on short notice....very positive experience. Will use dealership for future service needs on my 2008 Sentra. Thanks Brad More

Dropped my truck off for a problem with my truck. They had a week and when I picked it up it still had the same problem. This truck has spent 5 weeks in the shop and it is a year old. The engine went out had a week and when I picked it up it still had the same problem. This truck has spent 5 weeks in the shop and it is a year old. The engine went out at 5 months old. I will take my truck to a different dealer to try to get the problem addressed. And never buy from then again. More

Excellent customer service, from the time I called to schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of fu schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of future work that should be done to keep my car in optimum working condition. More

This is my second purchase from Gates Nissian. The sales staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my c staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my car serviced with them because of the quality of work and customer services. Great group to do buisness with, highly recommend them! More

Gates Nissan is the most personable dealership I know of. All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to mak All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to make sure I am well taken care of, within my timeframe. Gates Nissan, Richmond, KY, will continue to be my families #1dealership, as long as they keep Nick Simmons, Bill Case, Kathy in service, Ron Pennington, Barry Fisher & Leonard. If you are looking for a great buying experience, Gates Nissan is the right and smart choice! Gates Nissan has never let me down, neither did the Nissan vehicles we have purchased from them. Gates Nissan of Richmond, KY is not just a family name, it's a family atmosphere. Thank you Gates Nissan, continue success and I look forward to trading with you in a few months (our lease is up in August). More

I always take my Nissan Altima for service to Gates Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will hel Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will help you with any questions you have and will check with you while you are waiting to make sure you are ok. Then you get to deal with the very friendly and nice Shauna at the cashier's desk. Shauna will greet you with a smile and help you in any way that she can. I always get great service at Gates Nissan.... Thanks!! More

Warranty work, found motor mounts bad. They found problem quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. More

Chose Gates dealerships to find a new used car due to my experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Ha experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Hazzard at Nissan(the car and price just fit). Must say, I was taken aback at Hyundai by some very high pressure from a sales manager, that bordered on rude. This only caused us to focus on the other two dealerships. More