Back

Gates Nissan - Service Center

Richmond, KY

not yet
rated
400 Reviews

400 Reviews of Gates Nissan - Service Center

Sort by
March 04, 2020

Gates Nissan always treats their customers with total Gates Nissan always treats their customers with total respect. They do the work they say they’re going to do and don’t try to oversell things. The pr More

by Pathfinder papaw
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Gates Nissan responded

On behalf of the entire Gates Nissan Family, I want to say thank you for your continued loyalty and support. We appreciate you sharing your experience. Your review encompasses what we strive for every single day. Thank you again for sharing.

March 03, 2020

Love it when we have a recall and Nissan sets up a oil change and tire rotation on the same day. Great customer service Everytime. More

by Eddie Renzenbrink
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy always makes us feel like family
Mar 03, 2020 -

Gates Nissan responded

We appreciate you sharing your service experience, Eddie! Thank you!

February 26, 2020

I will allows go to the gates auto group dealerships! Outstanding service Outstanding people The service department and sales department are great to deal with at the Nissan store. They More

by um1again
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons. Jeff Maynard , Jennifer Winkler
Feb 28, 2020 -

Gates Nissan responded

Thank you so much for your loyalty and love of Gates Nissan! Your continued satisfaction is our #1 goal. Thank you for sharngn your experience.

February 13, 2020

Kathy is wonderful to work with. I have been using Nissan service since 2007. Can't think of another place to have my vehicle serviced. Kathy is one of the reasons😊 More

by SEK7
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Pennington ??
Feb 14, 2020 -

Gates Nissan responded

Thank you! We are so happy to see your review of your service experience. Thank you for your loyalty to Gates Nissan. And we agree, Kathy is wonderful :)

February 03, 2020

great dealership very professional and great dealership extra clean sitting area and always gets done with service in a timely matter would recommend Gates Nissan to More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Gates Nissan responded

Thank you for taking time to share your experience with us! Your business and kind words are so appreciated!

January 23, 2020

After having my vehicle at a different Nissan dealership for several weeks waiting to talk with the Service Manager about an expensive transmission replacement, I gave up and gave Gates Nissan a blind call More

by connie121
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tech
Jan 24, 2020 -

Gates Nissan responded

Thank you so much, Connie! We loved reading your review. Your service experience is exactly what we strive for every single day. On behalf of the Gates Nissan family we sincerely appreciate you sharing your awesome experience with the world. Please let us know if there is anything we can do for you in the future.

January 20, 2020

Satellite Service Diagnostic Trip Kathy Smith was an incredibly professional and friendly service manager, who handled my service needs with the upmost customer service experience. She More

by r80mf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Gates Nissan responded

Thank you so much for allowing Kathy and our Gates Nissan team the opportunity to serve you! If you need anything, please don't hesitate to let us know!

January 15, 2020

Friendly and professional service in a clean atmosphere in which you are made to feel valued. I would highly recommend their service department to other. More

by Cynthia.johnson
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jan 15, 2020 -

Gates Nissan responded

On behalf of the Gates Nissan Family, we want to say thank you so much for this great review! We are so happy to hear that you had a great service experience. Thank you for choosing Gates Nissan and sharing about your time with us.

January 05, 2020

Kathy is always very professional and kind. She goes out of her way to make you feel appreciated as a valued customer. Always smiling and makes sure everything is done to your satisfaction. More

by boydpatrick14
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Gates Nissan responded

Thank you for such kind words! Kathy is a huge part of our team and we are so happy to hear that she made your experience great!

January 04, 2020

Super FAST!! I dropped off my vehicle for my routine oil change and it was completed in under 30 minutes. The service Kathy and Pam provided was exceptional. More

by Sparky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jan 10, 2020 -

Gates Nissan responded

Thank you! We are so happy to hear that your service was exceptional!

...
4
...