400 Reviews of Gates Nissan - Service Center
Excellent service and super friendly Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. More
Great service provider!😊 I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mentio I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mention Ron Pennington who has sold me every car I purchased from Gates. Also would like to mention Bill Cates, Kathy and Pam . I never feel like a customer when I bring my at in. Thank you all! 😊😊 More
Battery Issue We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle star We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle started and home and called Gates. Pamela and Kathy told me to bring the vehicle in and they would take care of the problem. Long story short they fixed the problem free of charge and cleaned the engine and the exterior of the car. Very pleased with the service at Gates Nissan. More
Professional customer and car care Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had ori Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had originally scheduled. They were happy to accommodate and completed all of the work in a very timely manner. I would definitely recommend the Gates Nissan Service Department team. More
Always A Great Experience Thanks again, to the folks at Gates Nissan Service Dept. Repairs and cost are detailed prior to service. Pamela is always courteous and knowledgeable. Thanks again, to the folks at Gates Nissan Service Dept. Repairs and cost are detailed prior to service. Pamela is always courteous and knowledgeable. I highly recommend Gates Nissan! More
Factory Recall Service - Airbag Very well done from the time of the factory notice through advising the dealership, ordering the part, scheduling an appointment, and finally installi Very well done from the time of the factory notice through advising the dealership, ordering the part, scheduling an appointment, and finally installing the updated part for the passenger airbag. Thanks to all the staff who made this happen behind the scenes too - so well done, as always. More
Great service & friendly staff! I have been going to Gates Nissan for the past 7 years. I will not take my vehicle anywhere else! I am a single working mom of 2 boys and know how i I have been going to Gates Nissan for the past 7 years. I will not take my vehicle anywhere else! I am a single working mom of 2 boys and know how important it is to NOT be taken advantage of. I have found a service department and dealership that is reliable & dependable. Thank you Gates Nissan Service Department! You all are the best! More
Great place always friendly and clean they keep you updated on your vehicle. I am so glad I bought a Nissan from Gates. I will return to this dealership aga place always friendly and clean they keep you updated on your vehicle. I am so glad I bought a Nissan from Gates. I will return to this dealership again. More
Excellent service! Everyone at Gates Nissan was delightful to work with and knowlegeable about their products. The follow up after the sell has been very prompt and atte Everyone at Gates Nissan was delightful to work with and knowlegeable about their products. The follow up after the sell has been very prompt and attentive. Appreciate all the Gates employee staff very much. More
Awesome Took care of service in a timely manner . Wonderful staff and facilities Had recall work done , oil change , tire rotation, brakes . Nice waiting Took care of service in a timely manner . Wonderful staff and facilities Had recall work done , oil change , tire rotation, brakes . Nice waiting area , refreshments. More