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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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January 25, 2017

Excellent service and super friendly Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. More

by Rogue Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Case, Pamela Thompson
January 23, 2017

Great service provider!😊 I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mentio More

by SEK7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Case, Pamela Thompson
Jan 25, 2017 -

Gates Nissan responded

Thank you so much for your kind words! We appreciate you and the continued business you have given us all these years. As always, let us know how we can be of service to you.

January 23, 2017

Battery Issue We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle star More

by JoeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
January 14, 2017

Professional customer and car care Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had ori More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
January 06, 2017

Always A Great Experience Thanks again, to the folks at Gates Nissan Service Dept. Repairs and cost are detailed prior to service. Pamela is always courteous and knowledgeable. More

by Cakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
January 05, 2017

Factory Recall Service - Airbag Very well done from the time of the factory notice through advising the dealership, ordering the part, scheduling an appointment, and finally installi More

by Mark Carroll
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
January 04, 2017

Great service & friendly staff! I have been going to Gates Nissan for the past 7 years. I will not take my vehicle anywhere else! I am a single working mom of 2 boys and know how i More

by heather_lewis9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Case, Pamela Thompson
January 03, 2017

Great place always friendly and clean they keep you updated on your vehicle. I am so glad I bought a Nissan from Gates. I will return to this dealership aga More

by Victoria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Napier
January 02, 2017

Excellent service! Everyone at Gates Nissan was delightful to work with and knowlegeable about their products. The follow up after the sell has been very prompt and atte More

by kim davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Case, Ronnie Leet
January 02, 2017

Awesome Took care of service in a timely manner . Wonderful staff and facilities Had recall work done , oil change , tire rotation, brakes . Nice waiting More

by Medic943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
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