Gates Nissan - Service Center

Maxima service As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us k As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us know what extra was needed and asked if we were OK with the work to be performed. Our car has 105,000 miles and operates like it is brand new by following the service protocol followed at Gates. More

Expected scheduled service & results Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue More

Great service dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam ar dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam are always very professional and courteous.I would definitely recommend this service department.Thanks More

Routine service follow up Quick service and short waiting time. Very courteous, helpful, and friendly personnel. Recommendations for potential future service and repair were r Quick service and short waiting time. Very courteous, helpful, and friendly personnel. Recommendations for potential future service and repair were received. The vehicle was returned freshly washed and conveniently when service was completed. More

Very good and efficient Everyone was very friendly and service was quick. It was my first service on our 2016 rogue. Washed and cleaned even though it was a rainy day. This w Everyone was very friendly and service was quick. It was my first service on our 2016 rogue. Washed and cleaned even though it was a rainy day. This was my complementary service. Was surprised that it used the 30 service points that was given at time of purchase. In today's market a lot of dealerships are giving a minimum of 2 years free service and lots of them are giving lifetime free oil changes. However was satisfied with the service's I received. More

Great job We took our Nissan in for service May 19. We were met by Pam and she made us feel welcome. They had snacks and water, coffee available for anyone who We took our Nissan in for service May 19. We were met by Pam and she made us feel welcome. They had snacks and water, coffee available for anyone who wanted it. We had a great experience and we don't dread when we have to go again. When our vehicle was done, Pam explained what service was done and if we needed to do anything else. More

Great service with a smile I took my 13 Altima in for service to complete three safety recall campaigns. I was immediately greeted with a smile when I arrived. The service was c I took my 13 Altima in for service to complete three safety recall campaigns. I was immediately greeted with a smile when I arrived. The service was completed when promised. What more can you ask for. Great job Bill and Kathy. More

Aramada & Rogue Owner I own a Rogue and my work owns an Armada, we will only go to Gates for service. They are ALWAYS friendly, timely and informative. I never feel like we I own a Rogue and my work owns an Armada, we will only go to Gates for service. They are ALWAYS friendly, timely and informative. I never feel like we are getting pressured to do any services that are not needed, the service team is very honest with their work, which you do not find at many dealerships. I have and will always recommend Gates to my friends and family. More

Above and beyond The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. I called Nissan and they agreed to pay for half of 3450.00 repair. Kathy continued to work on my behalf, my final cost was $755.99. For a brand new transmission. Praise the Lord. And thank you Kathy.. And my mechanic Frank. That is going above and beyond and I will purchase my next car from Gate's.. you always have wonderful customer service. More

Always a great experience at Gates! All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service!!! More