Gates Nissan - Service Center

Great staff The BEST customer service at this location.We also had the pleasure of talking with Athena about a beautiful Nissan truck.Always a great experience wh The BEST customer service at this location.We also had the pleasure of talking with Athena about a beautiful Nissan truck.Always a great experience when we need maintenance done. Thank You More

Oil change Staff is always courteous, gives prompt service, and offers reasonable pricing. I have returned to Gates for all of my routine service and have been Staff is always courteous, gives prompt service, and offers reasonable pricing. I have returned to Gates for all of my routine service and have been pleased. More

Professional This was the most professional and informative service center I have experienced. They were communicative and friendly. I will definitely be going bac This was the most professional and informative service center I have experienced. They were communicative and friendly. I will definitely be going back. Thank you! More

Excellent emergency service I recently received excellent service from Gates Nissan and especially from Kathy in the Service department. When visiting family in Kentucky (I live I recently received excellent service from Gates Nissan and especially from Kathy in the Service department. When visiting family in Kentucky (I live in Maryland), my Nissan Altima hybrid suddenly displayed one of the dreaded warning symbols, indicating to stop driving immediately and contact nearest Nissan dealer. Gates Nissan was not the nearest to my location but they were the friendliest and most helpful in getting my car in to be checked out (despite their very busy schedule), part ordered, car repaired and back on the road for our 500 mile trip back to Maryland. Kathy in the Service department was exceptional in working with us and keeping us informed of the status of repairs. Every employee we encountered was friendly and genuine which meant so much to us as we were worried about the safety of our long drive home. They were great!! More

Great service every time I come in I have always received excellent service when I come in, with or without an appointment. They are always cheerful and give me accurate, fact-based in I have always received excellent service when I come in, with or without an appointment. They are always cheerful and give me accurate, fact-based information that I can rely upon. I will continue to do all my vehicle service work with Gates Nissan. More

Great Team Work I visited Gates Nissan for a recall for a part on my Nissan Rogue. I had anticipated this taking a total of at least an hour, I was cheerfully and pro I visited Gates Nissan for a recall for a part on my Nissan Rogue. I had anticipated this taking a total of at least an hour, I was cheerfully and promptly greeted as I entered the drive-thru service dept. I was helped out of vehicle, shown into the waiting room, served a bottle of nice cold water and waited. I had time to read a couple chapters in a book I had brought, talk with a few employees and visitors and then I was told that my Rogue was ready. I felt at home and well taken care of. More

Outstanding service I have had the pleasure of visiting Gates Nissan Service Center to have the 2016 Nissan Frontier i purchased from Gates serviced. The staff at Gates i I have had the pleasure of visiting Gates Nissan Service Center to have the 2016 Nissan Frontier i purchased from Gates serviced. The staff at Gates is always friendly and very attentive to the customer. They always keep me up to date on the ongoing service and explaining in detail as to any additional service needed, other than initially requested. They never fail to explain the total service performed and the associated cost. I look forward to each and every visit to Gates Nissan Service center. More

Great Service I was very pleased with the service department on my recent oil change. They even washed my vehicle! Will be back for my service needs. I was very pleased with the service department on my recent oil change. They even washed my vehicle! Will be back for my service needs. More

Always Always greeted with a smile something one rarely see Pam is so friendly and always has a smile and good advice. She keeps her customers informed about the process of their vehicle. It is a great pleasu Pam is so friendly and always has a smile and good advice. She keeps her customers informed about the process of their vehicle. It is a great pleasure to have the personal contact with Pam and Kathy. Both are truly interested in satisfying their customers. More

Service/sales Went to this dealership for routine service. Excellent service staff. Excellent service as always. I drive from Lexington knowing I will be in and out Went to this dealership for routine service. Excellent service staff. Excellent service as always. I drive from Lexington knowing I will be in and out quickly, always feel welcome, and I know they care about my car running great. Plus, a great waiting area where I can catch up on a little work or just relax. My current rogue is my second vehicle from Gates! More