Gates Nissan - Service Center

Excellent Service Always great customer service with Kathy, Pam, and Bill. Everything always is explained very thoroughly. I choose Gates Nissan for their professiona Always great customer service with Kathy, Pam, and Bill. Everything always is explained very thoroughly. I choose Gates Nissan for their professionalism. Great place to do business. More

Excellent service every time I’ve never had an issue in the past 15 years I’ve been using Gates Nissan. Wouldn’t consider service from any other place. I’ve never had an issue in the past 15 years I’ve been using Gates Nissan. Wouldn’t consider service from any other place. More

Very satisfied They said my filter for car and cabin needed replacing and they showed my how dirty it was. Thanks for excellent service. I appreciate your attention They said my filter for car and cabin needed replacing and they showed my how dirty it was. Thanks for excellent service. I appreciate your attention to details. Thanks for the car wash also! More

First service First, I LOVE that the service department has Saturday hours!! This was my first service on my 2018 Rogue, which was free and I couldn't be happier! First, I LOVE that the service department has Saturday hours!! This was my first service on my 2018 Rogue, which was free and I couldn't be happier! They even washed my vehicle! More

Amazing consistency and excellence! This isn't my first review of the Service Department at Gates Nissan of Richmond. and probably not my last. As the owner of three Nissan vehicles, I This isn't my first review of the Service Department at Gates Nissan of Richmond. and probably not my last. As the owner of three Nissan vehicles, I depend on my local dealership. Everyone at Gates seems to value our business and treats us in a very kind and friendly manner. They have built a level of trust over time that is simply invaluable to us. There was a time I bought Nissan products solely because of their quality and value. Now I buy them for the service after the sale, as well. Outstanding! More

Service Without Suprise We took our vehicle in for the first free service and they treated us like we were family. Every problem detail was brought to our attention before th We took our vehicle in for the first free service and they treated us like we were family. Every problem detail was brought to our attention before they went on to fix it. We were informed of everything every step of the way. We weren't left in the dark until it was over. More

Disappointed Services requested were not performed after waiting for an 1 &1/2. No updates on progress. I Came in for an oil change, tire rotation and to have a ne Services requested were not performed after waiting for an 1 &1/2. No updates on progress. I Came in for an oil change, tire rotation and to have a new key made for the vehicle. After waited for so long I went to check on the progress and was told the "key guy" was not there. I scheduled the appointment based on the "key guys" availability and missed a half a days work for him to not show up. After leaving the dealership I discovered the tires had not been rotated and the brakes were not inspected. This vehicle is driven primarily by my 16 year old daughter and Gates has lost all my trust in the services they provide. I will not be back. There needs to be communication and explanation to your customers! More

Service Department Recently I had a noise in the Nissan Pickup that I couldn't determine the problem. Upon talking to Kathy she said bring it on over. I took the truck Recently I had a noise in the Nissan Pickup that I couldn't determine the problem. Upon talking to Kathy she said bring it on over. I took the truck over and they fixed the problem. I feel that Kathy, Pamela, and Bill offer the best service department over the state of Kentucky. That's why I continue driving Nissan products. More

Completely Satisfied I was and have always been completely satisfied with the service I receive! The staff are always very friendly and accommodating! I couldn’t ask for I was and have always been completely satisfied with the service I receive! The staff are always very friendly and accommodating! I couldn’t ask for anything better! More

Titan service Pamela done a great job of keeping me informed about the work going on with my Titan. We had a question about the truck and Bill took the time out of Pamela done a great job of keeping me informed about the work going on with my Titan. We had a question about the truck and Bill took the time out of a busy day to come and talk with me about it. As usual Gates service department puts the customer first. More