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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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January 04, 2019

Oil change I was in for oil change & tire rotation. They were very courteous and prompt. They went over my car findings with me after their inspection. I will c More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Apr 12, 2019 -

Gates Nissan responded

Thank you very much for your 5-star rating and sharing your service experience with us! We're so appreciative of your trust in us at Gates Nissan. Let us know if you need anything!

January 03, 2019

Oil change Gates service Dept was awesome! Pamela was as friendly as she could be and kept me updated with the progress. They worked me in fast! More

by dspeir3@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Apr 12, 2019 -

Gates Nissan responded

Thank you so much for offering such a wonderful rating and review of our service department! They work extremely hard so we are so appreciative of your kind words. Means the world to us! Let us know if we can be of assistance in the future!

December 28, 2018

very helpful and professional Great people with the best customer service in the business and a pleasure to work with and very knowledgeable they was able to get us in at a mom More

by jaxson123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2018

Great Service Excellent Customer Service. Kathy Smith went above and beyond the day we went in for an oil change. Because of the temperature that day they were un More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2018

Service As usual at Gates you are meet as soon as you pull in with a smile. Kathy and Pamela worked well with us taking care of out truck in a professional ma More

by JoeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
December 23, 2018

Wonderful Service They do an awesome job. Take care of your needs and are speedy in getting you in and out. You will be completely satisfied with their service. Will go More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson, Austin Mikel
December 20, 2018

Great experience at point of sale. Kathy Smith greeted us with a big smile at the first service appointment. We received a free first service with a wash job. WOW Tha More

by Ken Dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2018

Recent service appointment Pamela Thompson was outstanding. She kept me informed of the progress and was very friendly. I highly recommend her and the dealership’s service depar More

by sgr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
December 13, 2018

service I HAVE HAD 5 NISSAN VECHICLE'S OVER THE LAST SEVERAL YEARS, I HAVE ALWAYS HAD GATES SERVICE DEPT HANDLE ALL OF MY SERVICE NEEDS. I LIVE 50 MILES FROM More

by rcline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
December 08, 2018

Install Towing Package Had the receiver hitch, relays, and wiring harness installed on a 2017 Nissan Pathfinder. Was more involved than just a bolt on, but all turned out w More

by Johnny Tutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Witt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The General Manager Nick has always gone the extra distance for us!!!, Pamela Thompson, Jon Wilburn
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