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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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February 13, 2019

Great job Gates Nissan. Recently used the service department here and received outstanding service from the whole team. Great dealership. They believe in helping you in any More

by lawatts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Gates Nissan responded

Thank you for your kind words and rating of us! It's always our absolute pleasure!

February 13, 2019

Gates Nissan Service This service group show that they really care and just not out for the dollars. I know what to expect when I come to their shop. The new girl "Andrea" More

by naskaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 14, 2019 -

Gates Nissan responded

Thank you so much for your kind words! We so appreciate you taking time out to share this wonderful review with us! Thank you from all of us at Gates Nissan!

February 12, 2019

Always a wonderful experience Always greeted with a smile. NEVER try to sell you something you don’t need. Kathy and Pamela are the best! Thank you, thank you! More

by Kydaltongang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 14, 2019 -

Gates Nissan responded

Thank you very much for sharing and your awesome review of Kathy and Pamela! Our absolute pleasure to serve you!

February 07, 2019

Good service My time in and out was only 30 minutes for an oil change. They did not try to up sell me on any additional services or products. More

by TCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2019 -

Gates Nissan responded

Thank you for offering your feedback and 5-star review of us! We so appreciate your trust and doing business with us at Gates Nissan!

February 03, 2019

Awesome!!!! Wonderful service First time taking in my Nissan. ...Service exceptional could not be more pleased ;) Staff was super friendly and helpful. Will definitely be back More

by Cj jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the service employees!!! Great job, Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for taking time to offer your 5-star review and kind words during your service visit! We are very thankful and appreciative of your business!

January 29, 2019

Excellent service! Brought my car in 01/28/19 for a oil change, had recalls fixed as well, awesome, friendly staff. Got my vehicle done in a timely manner. More

by AmandaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for your review! So pleased to hear your service visit was great and done in a timely manner. Please don't hesitate to let us know if you need anything. We are hear to help! Take care and thank you!

January 23, 2019

Kathy Smith was great. Timely information about my service with complete explanations of the necessary follow up. Very pleasant, very professional. Will certainly More

by Patrick48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Gates Nissan responded

That's so great to hear! Thank you for allowing Kathy and our Gates Nissan family serve you!

January 21, 2019

Fast and friendly I always take my Nissan for service at Gates Nissan. This visit I talked with Pamela over the phone about setting up the appointment and Kathy was the More

by AS403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Apr 03, 2019 -

Gates Nissan responded

Thank you for your feedback and 5-star rating!

January 17, 2019

2014 CVT Failure Kathy was very friendly and helpful from start to finish. Got me in asap with a loaner on standby. She kept me up to date on my vehicle and when it wa More

by Ash2188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Gates Nissan responded

Thank you for sharing your service experience with Kathy! Her primary focus is her passion for her customers and making sure they are well taken care of. Thank you for taking time to share this feedback with us!

January 08, 2019

I bought a new 2018 Rogue Within the first 200 miles of buying my new Rogue, I had electrical issues. I called Kathy to report the issue and Gates immediately took the SUV back More

by Mdvmedic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson, Jon Wilburn
Apr 12, 2019 -

Gates Nissan responded

While we hate to hear you had this electrical issue, we're so glad to hear you were taking care of and a resolution was found. We are here for you if you should need anything! Thank you for allowing us to earn your trust and business from all of us at Gates Nissan!

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