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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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March 15, 2019

Great service from check in to check out. They are always able to accommodate me for scheduled service or emergencies. Reaonable prices. Great for rewards too. More

by Rayette2127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 18, 2019 -

Gates Nissan responded

That is so great to hear! We thank you so much for taking time to share your service experience with us! We're always here to help. If you need anything, don't hesitate to reach out to us!

March 08, 2019

Service as it should be.. Been bringing my car here for service since 2016. I teach, I don’t mechanic..... but, thankfully I don’t have to. Never feel like I’m stupid for not k More

by Jones,will9988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 13, 2019 -

Gates Nissan responded

Thank you so much for sharing! Our pleasure as always to serve you!

March 07, 2019

Exceptional Service! Pamela Thompson and Kathy Smith are awesome!! They both make you feel that you are appreciated as a customer and makes certain that everything has More

by Boyd Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 13, 2019 -

Gates Nissan responded

Thank you so much for sharing your sales and service experience with us! We strive to offer a 5-star experience to our guests each day. So pleased to hear you feel we have earned that rating! Thank you so much from all of us at Gates Nissan!

March 03, 2019

Service Both Kathy and Pam are always friendly and willing to answer any questions or get the answer. Makes you feel welcome. Great job to both. More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Mar 06, 2019 -

Gates Nissan responded

Thank you so much! Kathy and Pam are very special to us! Thank you for taking time to share your feedback with us!

March 01, 2019

Came in for a oil change They got me right in without a appointment. The service was great she showed me to the waiting room it was a really good first time experience. I will More

by Dennie859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Gates Nissan responded

Thank you very much for sharing your first service experience with us! We're so pleased to have you be a part of our Gates Nissan family. Please don't hesitate to reach out to us if you need anything!

February 21, 2019

Pamela is always smiling and friendly. She explains clearly what the vehicle issues are and what options are and what the cost would be. Coming to Nissan More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Feb 21, 2019 -

Gates Nissan responded

Thank you so very much Mark! We thank you so much for sharing your kind words about Pamela! We appreciate your business!

February 21, 2019

Excellent service Kathy Smith and Pamela Thompson are always quick to respond to any problem you might have with your vehicle. If there is a need to leave your vehicle More

by FastEddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Feb 21, 2019 -

Gates Nissan responded

Thank you so very much for sharing these kind words about Kathy and Pamela! They are amazing and we so appreciate you taking time to share! We so appreciate you and your business!

February 20, 2019

Great Service This service department is by far one of the best. I was greeted quickly and my service was completed quickly. Someone came to the waiting room to c More

by myfirstnissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience with us at Gates Nissan! Kathy and the service team work very hard each day to offer a fantastic customer experience to our guests. We're pleased to hear your experience was great and we so appreciate you taking time to share your feedback with us! Please do not hesitate to reach out to us if you need anything in the future!

February 14, 2019

service dept I bought my car here and ALWAYS have it serviced here. These people are so nice and I love the way they come out to the waiting area to explain any l More

by ritasjuke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady where you pay your bill is also wonderful, Pamela Thompson
Mar 07, 2019 -

Gates Nissan responded

We are very grateful for the hard work Kathy and Pam do for us each day! We so appreciate you taking time out to share your service experience with us! Please never hesitate to reach out to us if you need anything!

February 13, 2019

Good Job Had me in and out very fast and took care of my car.She was very nice.Good Job.I am a car buyer and do not work for any dealer. More

by rehalcomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Mar 14, 2019 -

Gates Nissan responded

Thank you for your feedback! We so appreciate it!

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